Forward Deployed Consultant / Engagement Strategist - Agentforce for Supply Chain

Salesforce; Atlanta (GA); On-site; USD 123,100 - 227,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid parental leave

Employee stock purchasing program

Job summary

Salesforce is hiring a Forward Deployed Engineer to design and implement automated business processes. This role involves owning the roadmap and collaborating with teams to enhance customer experiences while ensuring scalable solutions.
The ideal candidate has over 8 years of relevant experience, including product management in the enterprise SaaS domain and a strong grasp of workflow mapping and automation tools. Various benefits, including a competitive salary ranging from $123,100 to $227,000, are offered.

Qualifications

• 8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting.
• Experience building external‑facing products in enterprise B2B SaaS environments.
• Strong understanding of business workflow mapping, process modeling, and process improvement methodologies.

Responsibilities

• Own the roadmap for process blueprints and automation solutions.
• Partner with customer‑facing team leaders to map and analyze customer requirements.
• Manage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologies.

Skills

Product Management

Process Automation

Business Analysis

Solutions Consulting

Workflow Mapping

Process Improvement

Automation Tools

Communication Skills

Education

Technical Degree

Tools

AI Prompting

Low/No-Code Platforms

Job description

Job Category

Customer Success

Job Details

About Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Role Overview

The Forward Deployed Engineer sits at the intersection of customer engagement and platform innovation. This role is responsible for designing, implementing, and optimizing automated business process solutions ("Blueprints") using Agentforce platform capabilities — while also owning the roadmap and feature lifecycle for scalable process solutions that drive measurable customer value. You will partner closely with customer-facing teams, AI agents, engineering, and design to transform manual, fragmented workflows into automated solutions. You are customer‑obsessed, execution‑focused, and passionate about solving big problems with creative solutions at speed and quality.

Roadmap & Solution Ownership

• Own the roadmap for process blueprints and automation solutions, balancing strategic direction with foundational execution needs
• Own the feature lifecycle for specific components from discovery through launch and iteration
• Identify operational inefficiencies, manual processes, and automation opportunities across customer and internal workflows

Blueprint Design & Execution

• Partner with customer‑facing team leaders to map and analyze customer requirements for new solutions
• Build solution blueprints and workflow automations using current platform features
• Work directly with AI agents and prompting tools to design automated, enterprise‑grade solutions
• Validate, test, and iterate blueprints for accuracy, consistency, and performance

Technical Specification & Delivery

• Translate high‑level strategic goals and customer requirements into clear Product Requirement Documents (PRDs), user stories, and technical acceptance criteria
• Manage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologies
• Document solution architecture, demonstrations, and implementation guidelines

Customer & Market Research

• Conduct user interviews and quantitative analysis to deeply understand customer pain points and identify product opportunities
• Act as the voice of the customer within the development process

Cross‑Functional Collaboration

• Partner with Engineering and Design (UX/UI) to ensure technical feasibility and intuitive user experiences
• Provide structured, detailed feedback to Product Managers regarding feature gaps and enhancements needed to support scalability
• Support rollout and enablement of blueprint solutions across teams and customers

Required Qualifications

• 8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting
• Experience building external‑facing products in enterprise B2B SaaS environments
• Strong understanding of business workflow mapping, process modeling, and process improvement methodologies
• Proven experience translating business requirements into structured automated workflows or solutions
• Hands‑on technical experience with automation tools, workflow builders, AI prompting, or low/no‑code platforms
• Excellent spoken and written communication with ability to present complex ideas clearly to both technical and non‑technical audiences
• Proven ability to collaborate with virtual and global cross‑functional teams including engineering, design, and customer success
• Rigor and consistency in managing product backlogs and executing delivery

Preferred Qualifications

• Experience in SaaS, AI automation, supply chain operations, contact center operations, or customer experience technology
• Experience with prompt design or agent‑based automation solutions
• Familiarity with the Salesforce platform ecosystem (e.g., APIs, platform services)
• Experience with network effects and cold start strategies
• Familiarity with feature prioritization and product feedback processes
• Lean, Six Sigma, or related process improvement certification
• A related technical degree

Success Metrics

• Efficiency improvements and measurable reduction in manual work for customers
• Blueprint adoption, usage outcomes, and tangible business value delivered (e.g., cost savings)
• Quality and clarity of roadmap feedback influencing platform improvements
• Time‑to‑value and scalability of solution deployments
• Customer satisfaction and depth of engagement with deployed solutions

Benefits and Compensation

We offer a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. The typical base salary range for this position is $123,100 - $227,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $147,400 - $247,900 annually. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

EEO Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that means exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.