Forward Deployed Engineer

Plenful; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading healthcare technology company is seeking a Forward Deployed Engineer to design customer-specific solutions. This role involves integrating with healthcare systems, building automations, and working closely with various teams to enhance platform capabilities. Ideal candidates have 4+ years in technical roles, strong programming skills, and a commitment to improving healthcare operations through technology. Competitive benefits include unlimited PTO, health insurance, and stock options.

Benefits

Unlimited PTO

Health insurance

Meal stipend

Health & wellness stipend

Team offsites

401K matching

Stock options

Qualifications

• 4+ years in a technical, customer-facing role, ideally in SaaS or healthcare technology.
• Background in healthcare data exchange standards (e.g., HL7, FHIR).
• Experience building integrations, data pipelines, or automations.

Responsibilities

• Build new integrations with third-party healthcare systems.
• Translate complex customer workflows into scalable technical solutions.
• Develop automation scripts and custom ML models.

Skills

Technical customer-facing experience

Programming proficiency

Project management

Analytical skills

Problem-solving

Education

Bachelor's degree (BA/BS) or equivalent

Tools

Python

SQL

Job description

Plenful is on a mission to transform healthcare operations from the inside out. Fresh off our $50M Series B and backed by Bessemer Venture Partners, Notable Capital, TQ Ventures, Susa/Kivu Ventures, and other leading investors, we’re building the category-defining AI agentic operating platform that healthcare teams rely on to operate smarter, faster, and more efficiently. Our technology empowers healthcare operators across hospital and health systems, pharmacies and payors to eliminate manual work, reduce administrative burden, and improve compliance, all while unlocking critical revenue to fund programs for their in-need patient populations.

Built by healthcare operators for healthcare operators, Plenful is driven by a deep understanding of the challenges facing today’s care teams. We’re passionate about equipping healthcare workers with world-class tools that deliver real, measurable impact, and we’re proud to serve leading healthcare organizations across the country. If you’re excited to help shape the future of healthcare, we’d love to meet you. Apply now to join our growing team.

About the role

We’re hiring a Forward Deployed Engineer to build at the intersection of the Plenful platform and our customers’ most critical operational challenges. This is a hands-on technical role where you’ll own the design and delivery of customer-specific solutions, from building integrations with healthcare systems to developing automation workflows and training lightweight ML models tailored to customer needs.

As a Forward Deployed Engineer you’ll play a key role in shaping how Plenful partners with customers, scales solutions, and translates real-world insights back into our core product. You’ll collaborate daily with our technical, product, and commercial teams, ensuring platform solutions are both technically sound and strategically impactful.

This role reports directly to our Head of Product Solutions and offers significant scope for growth as the company scales. You will be expected to deeply understand our platform, our customers, and the complex systems they operate in, so you can build solutions that deliver measurable outcomes across healthcare organizations.
What you’ll do

• Build new integrations
• Design, build, and maintain integrations between Plenful and third-party healthcare systems.
• Translate complex customer workflows and data requirements into scalable, well-architected technical solutions.
• Develop automation scripts and custom ML models that extend Plenful’s capabilities for specific customer needs.
• Partner with our customer facing teams
• Collaborate closely with our technical customer success and account management teams to troubleshoot, iterate, and improve deployed solutions.
• Incorporate real-time feedback from live customer environments to refine integrations and automations.
• Act as a trusted technical advisor to our internal team and at times customers, helping them maximize value from the Plenful platform.
• Collaborate with engineering
• Translate customer and implementation requirements into clear product specifications for our platform engineering team.
• Partner with engineering to design and prioritize new platform capabilities that accelerate implementation and scale.
• Provide product feedback informed by customer context, technical insights, and real-world usage patterns.

What we’re looking for

• Experience
• 4+ years in a technical, customer-facing role (ideally in SaaS, healthcare technology, or healthcare operations).
• Proven success managing complex projects with multiple technical and operational stakeholders, delivering results on time and above expectations.
• Background in healthcare data exchange standards (e.g., HL7, FHIR, NCPDP) is a strong plus.
• Technical skills
• Proficiency in at least one programming language; working knowledge of Python and/or SQL preferred.
• Experience building integrations, data pipelines, or automations across enterprise systems.
• Familiarity with healthcare workflows such as 340B program management, prior authorizations, benefit verification, or pharmacy supply chain is a plus.
• Core competencies
• Excellent verbal and written communicator who can translate between technical and non-technical audiences.
• Strong analytical and problem-solving skills with a structured, detail-oriented approach.
• Highly organized self-starter who thrives in fast-paced, ambiguous environments.
• “0→1” mindset. You’re comfortable building from scratch, experimenting, and iterating quickly.
• Genuine interest in improving healthcare operations through technology and automation.
• Energized by collaboration, ownership, and learning in a high-growth startup environment.
• A bias toward action and ability to thrive in a dynamic, fast-moving environment
• Bachelor's degree (BA/BS) or equivalent
• Great benefits include unlimited PTO, health insurance, meal stipend, health & wellness stipend, team offsites, 401K matching, and stock options
• Opportunities to further develop and refine your partnership acumen by partnering with our seasoned leaders
• Join an all-star team with direct access to executive leadership