Forward-Deployed Engineer

Alex AI; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

FSA, DCFSA, HSA options

Flexible paid time off (PTO)

401(k) plan

Fully paid parental leave

Job summary

Alex is hiring Forward‑Deployed Engineers to design and implement how customers use the Alex platform within their hiring workflows. You will build integrations with dozens of applicant tracking systems and APIs, and own onboarding from setup through go‑live.

The role covers production deployments, monitoring, and root‑cause analysis, while voicing the customer’s needs to product engineers. You will work directly with customers, navigate undocumented APIs, and produce clear written explanations

Qualifications

• Proven ability to read, write, test, and ship code in production environments.
• Comfort navigating undocumented third‑party APIs and integrating with external systems.
• Strong written communication for clear product and technical explanations.
• Direct customer engagement without a buffer and ability to run focused sessions.

Responsibilities

• Design and implement how customers use Alex within client workflows.
• Develop and maintain integrations with multiple applicant tracking systems and APIs.
• Manage onboarding steps: connections, permissions, field mapping, and go‑live procedures.
• Own production deployments, monitor health, and diagnose root causes.
• Advocate for customers by turning feedback into actionable product input.

Skills

Engineering skills

Debugging

Customer contact

Writing skills

API familiarity

Job description

About Alex & the Role

Alex is an AI recruiter. Alex screens and interviews candidates over voice — on the web and over the phone — and it works inside the systems companies already recruit with: their applicant tracking system, their requisitions, and their hiring process. Enterprises and staffing firms use it to run interviews at a volume they otherwise couldn't.

Forward‑Deployed Engineers are the technical owners of every Alex deployment. When a customer signs, FDEs are the people who make Alex work inside their systems and their process — and keep it working. It is the most end‑to‑end engineering role at the company: you design the solution, build it, integrate it, ship it to production, and own it afterwards.

What you'll do

• Design and build how a customer uses Alex. Turn a hiring process described in a meeting into workflows that actually run — triggers, filters, interview guides, and the actions we take back in their ATS. When a customer needs something their setup doesn't do yet, you drive it: design, build, test, roll out, verify.

• Own the integration surface. We integrate with roughly two dozen applicant tracking systems, some directly and some through a unified API partner. You'll build new integrations, maintain existing ones, and go deep on the ones you own — along with the other systems a customer's workflow reaches into, like assessment providers and identity verification.

• Run the technical side of onboarding. Connection, permissions and scopes, job import, field mapping, workflow build, test interviews, go‑live — sequenced so nothing is discovered in front of a candidate.

• Own the deployments in production. The team owns the support queue — for customers and candidates both — and diagnoses to root cause rather than working around it. You'll also built the monitoring that catches problems before a customer has to call.

• Be the technical voice of the customer. You are the person who sees, across many accounts, where the product runs out. Turning that into an evidenced case our product engineering team can act on is part of the job.

What we're looking for

• Real engineering ability. This role reads code, writes code, and ships changes. It is not a technical‑adjacent role.

• Comfort working inside someone else's system with incomplete documentation. Much of this job is finding out what a third‑party API actually does, as opposed to what its docs claim.

• Debugging instinct — the reflex to go get the evidence rather than reason from the symptom.

• Direct customer contact without a buffer. You'll run your own working sessions and say hard things clearly.

• Strong writing. A large fraction of the output of this role is a clear written explanation.

Nice to have

• Forward‑deployed, implementation, solutions, or integrations engineering experience — especially anywhere with a long tail of third‑party systems.

• You've built against a messy enterprise API and lived with the result.

• Fluency with observability tooling — logs, traces, dashboards, alerting you had to live with.

Why join

• High ownership and growth opportunities

• Collaborate with a tight-knit team of talented builders

• Launch products that directly impact people're careers

• Medical, dental, and vision insurance

• FSA, DCFSA, HSA options

• Flexible paid time off (PTO)

• 401(k) plan

• Fully paid parental leave program

Alex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.