Forward Deployed Engineer

Coval; San Francisco (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

Coval is seeking a role focused on voice AI at their San Francisco location. As part of the team, you’ll engage with customers and help shape the integration of AI into their workflows, while writing code and developing evaluation strategies.

The ideal candidate will have strong experience in Python or TypeScript, be skilled in API integrations, and possess a passion for voice AI. You’ll bridge the gap between product insights and customer needs in a fast-paced environment.

Qualifications

• Experience in writing code with Python and/or TypeScript.
• Ability to handle customer-facing technical problems effectively.
• Strong problem-solving skills to evaluate technical challenges.

Responsibilities

• Develop integrations, connectors, and quality-of-life features for customers.
• Identify and address friction points in the product.
• Shape the product roadmap based on customer needs and feedback.

Skills

Python programming

TypeScript programming

API integrations

Customer support

Voice AI evaluation

Job description

THE ROLE

You’ll sit at the intersection of our product and our customers, deeply embedded with the teams building the most advanced voice AI agents in production today. Some days that means writing code. Other days it means shaping evaluation strategy. Every day it means making customers wildly successful.

• Build bridges. We call them that internally: the integrations, connectors, and quality‑of‑life features that make Coval click for a specific customer or use case. You’ll ship fast, validate whether it belongs in the core product, and move on.
• Hunt for friction. You’re in the product every day alongside customers. You’ll find the sharp edges before anyone else and either fix them yourself or work with engineering to eliminate them.
• Shape the product roadmap. You’re the closest person to real customer needs. You’ll translate what you see into what we build. Not by writing tickets, but by forming opinions and advocating for them with prototypes and data.
• Be a voice AI evaluation expert. You’ll develop opinionated eval strategies, learn from the teams building production‑grade agents, and bring that knowledge back into the platform.

The balance shifts depending on the account. Some are deeply technical and you’ll be writing code daily; others need strategic guidance on how to evaluate their agents. You’ll do both.

What We’re Looking For

• You write code in Python and/or TypeScript and you’re comfortable working across APIs, integrations, and customer‑facing technical problems.
• You get energy from customers. Staying up late to ship something that unblocks a customer sounds like a good night, not a bad one.
• You can zoom in on a specific technical problem and zoom back out to see how it fits the bigger picture.
• You move fast but you know the difference between a smart experiment and technical debt that’ll haunt you.
• You’re curious about voice AI and evaluation, or you’re the kind of person who gets obsessive about whatever domain you land in.

What You’ll Work With

You’ll work in Python and TypeScript across API integrations, customer‑facing builds, internal tooling, and evaluation strategy. We invest in tooling that keeps iteration speed high.