Forward Deployed Engineer

Jinba.io; San Francisco (CA); Hybrid; USD 100,000 - 140,000; Full time

Job summary

A leading workflow automation platform provider is seeking a Technical Engineer to work directly with enterprise customers in deploying and customizing their solutions. You’ll be responsible for integrating Jinba with existing systems, ensuring customer satisfaction, and translating feedback into actionable product updates. This role demands excellent communication skills and familiarity with enterprise tech stacks. The ideal candidate will have a background in customer-facing technical roles with a focus on automation and integration.

Qualifications

• 3+ years in customer-facing technical roles such as solutions engineering.
• Familiarity with AI/LLM products in production environments.
• Deep understanding of enterprise tech stacks and integration.

Responsibilities

• Deploy and configure Jinba for enterprise customers.
• Build integrations connecting Jinba to customer systems.
• Translate customer feedback into product requirements.

Skills

TypeScript proficiency

Strong communication skills

Experience in regulated industries

Job description

About the Role

Technical engineer who works directly with enterprise customers to deploy and customize Jinba's workflow automation platform. You'll be the bridge between our product team and major enterprise clients, turning their business needs into working solutions.

Responsibilities

• Deploy and configure Jinba for enterprise customers, ensuring successful adoption
• Work with customers to understand their existing tech stack, workflows, and requirements
• Build integrations connecting Jinba to customer systems (internal databases, legacy applications, enterprise software)
• Translate customer feedback into product requirements for the engineering team
• Debug and resolve production issues in customer deployments
• Develop best practices, documentation, and reusable integration patterns from field experience
• Own customer technical relationships from pilot through expansion

Requirements

Experience

• 3+ years in customer-facing technical roles (solutions engineering, implementation, consulting, or similar)
• TypeScript proficiency; comfortable reading and modifying both frontend and backend code

Enterprise Integration

• Deep understanding of enterprise tech stacks (ERP systems, databases, identity providers, internal APIs)
• Experience integrating with legacy systems and navigating complex IT environments
• Familiarity with enterprise security and compliance requirements (SOC 2, on-prem deployments, VPNs, SSO)

Customer Skills

• Strong communication skills with both technical and non-technical stakeholders
• Ability to work with IT teams, business users, and executives across different functions
• Experience in regulated industries (finance, insurance, manufacturing a plus)

Technical Understanding

• Familiarity with AI/LLM products and how they behave in production
• Understanding of integration patterns (APIs, webhooks, data pipelines, ETL)

Strong Signals

• Engineering or technical roles at major consulting firms (McKinsey, BCG, Bain)
• Forward Deployment Engineer or similar customer-facing technical roles at Palantir, Accenture, or Deloitte
• Implementation, solutions, or technical consulting experience at enterprise software companies (Salesforce, ServiceNow, Workday)
• Prior experience deploying AI/automation products to large organizations

Mindset

• Customer obsessed: you find satisfaction in solving real problems for real users
• Willing to travel: 10-20% to customer sites
• Entrepreneurial: you'll shape how we do deployments as the first dedicated FDE

About Jinba

We help large enterprises build automated workflows using plain English. Unlike traditional no-code tools that bolt a chat agent onto their interface, Jinba is built as a native vibe coding platform from the ground up.

YC W26. International team across SF and Tokyo. Growing fast with major enterprise contracts.