Forward Deployed Engineer

Weave; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive pay + early equity

Health/vision/dental insurance covered

Free lunch/dinners/snacks

Yearly team offsite with team events

Yearly $500 learning/development

Job summary

Weave is hiring a forward deployed engineer in San Francisco to own post-sale customer relationships, onboarding, and technical support. You will work closely with founders and engineers, triage issues, and help shape product direction while solving complex problems using GCP and internal systems.

You’ll collaborate across teams, document learnings, and contribute to a fast-paced, customer-driven culture with strong ownership from day one.

Qualifications

• Engineering background with strong technical problem-solving skills.
• Ability to read and write code; comfortable making simple PRs.
• Excellent written and verbal communication skills.
• Desire to talk to customers and handle intense situations.

Responsibilities

• Own the customer relationship post-sale, from onboarding to support.
• Partner with founders, engineers, and product to influence roadmap and strategy.
• Be first responder to incoming support tickets, triaging and resolving issues.
• Diagnose and troubleshoot technical problems across GCP and our systems.
• Reproduce issues and create clear, actionable bug reports for engineering.
• Submit simple PRs for fixes or documentation updates.
• Collaborate with product and engineering to resolve escalations quickly.
• Keep support documentation up to date.

Skills

Engineering background

Code reading

Strong communication

Self-starter

Customer-facing

Tools

GitHub

GCP

Job description

Weave (YC W25) is building the definitive platform for understanding and improving how engineering teams work. We believe the way engineering output is measured today is fundamentally broken and that modern AI can give teams a far more accurate and actionable view of productivity, impact and collaboration.

Trusted by 200+ customers such as Robinhood, Rho, PostHog and Browserbase, we’ve delivered consistent double-digit month-over-month revenue growth since May and are looking to accelerate our growth.

We want to hire an exceptional forward deployed engineer to help us make sure everyone gets the most out of our product.

We’ve raised a $13.5 million Series A and are backed by Standard Capital, YCombinator, Moonfire, Burst Capital, IrregEx and the Agent Fund.

This is a rare opportunity to join at the ground floor and shape how millions of engineers and leaders understand engineering work.

What We’re Building

Weave is rethinking engineering output from first principles.

We use AI to:

• Understand how engineers actually work (not just what they ship)

• Surface meaningful insights about productivity, quality, collaboration and impact

• Help teams improve outcomes without vanity metrics or surveillance

Our goal is not to optimize for “more output,” but for better engineering.

The Team You’ll Work With

You’ll work directly with:

• Andrew (CTO) – previously a founding engineer at Causal, MIT alum. Andrew has been in your shoes and is deeply committed to providing the mentorship, ownership and growth he had as an early engineer.

• Adam (CEO) – leads sales and customer discovery. Adam is a former sales executive at multiple high-growth startups and deeply embedded with customers and scaled multiple sales teams from $0-30M in ARR.

This is a small, intense, highly collaborative team. You will have real ownership from day one.

Responsibilities

• Own the customer relationship post-sale. From onboarding, to account management, to technical support.

• Partner closely with founders, engineers, and product to influence roadmap & strategy.

• Act as the first responder to incoming support tickets, triaging and resolving issues efficiently.

• Diagnose and troubleshoot technical problems across GCP and our own systems.

• Reproduce issues and create clear, actionable bug reports for engineering.

• Submit small pull requests for simple fixes, documentation updates, or configuration changes.

• Collaborate with product and engineering teams to resolve escalations quickly.

• Keep support documentation up to date.

Requirements

• Engineering background (software, DevOps, or similar) with strong technical problem-solving skills.

• Ability to read and write code; confident making simple PRs in GitHub or similar.

• Excellent written and verbal communication skills.

• Desire to talk to customers and ability to handle intense situations.

• Self-starter who thrives in a fast-paced environment.

• This role is 5 days in office in SF

Nice to Have

• Experience with developer tools or SaaS products.

• Previous experience in a technical support or solutions engineering role.

Why Join

• Competitive pay + early equity

• Health/vision/dental insurance covered

• Free lunch/dinners/snacks

• Yearly team offsite with regular team events

• Yearly $500 learning/development stipend

• Get to work in SF with one of the fastest moving teams (95%+ percentile code output)

About the interview

1. 15-minute intro call

2. Take home assessment

3. 30 min culture interview with CEO

4. 30 min interview with Founders

5. 50 min interview with CEO