Forward Deployed Engineer

Globality; Palo Alto (CA); Presencial; USD 100.000 - 200.000; Jornada completa

Descripción de la vacante

Globality is seeking a Forward Deployed Engineer to help enterprise procurement teams deploy Glo within their systems. You will connect to ERP, procurement, and identity platforms, and tailor configurations to meet each customer’s sourcing policies.

You will work with Product and Engineering to turn field learnings into platform improvements. You will lead technical deployments, extend the core product when needed, and ensure governance and security reviews are completed.

Formación

• 3+ years shipping production code with direct customer exposure.
• Experience at AI-native company or platform with LLM-based apps.
• Design, evaluate, monitor LLM-powered systems including prompts and guardrails.
• Strong Python or TypeScript and REST APIs proficiency.
• Experience with enterprise systems like ERP/CRM and SSO/OAuth/RBAC.
• Cloud infrastructure knowledge and data privacy incl. GDPR/CCPA.
• Able to explain technical decisions to procurement and engineering teams.
• Willingness to travel to customer sites.

Responsabilidades

• Build custom connectors, data pipelines, and prototypes extending the platform.
• Modify core product when configuration isn't enough; ship via code review.
• Lead technical deployments for enterprise customers from kickoff to go-live.
• Integrate Glo with customer systems of record using APIs, webhooks, and SSO.
• Configure intake flows, workflows, approval rules, and governance.
• Tune autonomous modes and negotiation parameters per customer.
• Collaborate with procurement, IT, and security to scope and resolve blockers.
• Monitor deployed agents, diagnose issues, and measure cycle time and savings.
• Capture insights and ship patterns back to the platform; document SOC 2/ISO controls.

Conocimientos

Python

TypeScript

REST APIs

Webhooks

JSON

SQL

SSO

OAuth

RBAC

AWS/Azure/GCP

GDPR/CCPA

Communication with execs

Deployment leadership

Multiple deployments

Herramientas

APIs

Webhooks

CI/CD

Descripción del empleo

Globality is the autonomous sourcing platform to manage the entire intake to award process.

At Globality, we build agentic technology that transforms how global enterprises source goods and services - autonomously, at scale, and without the inefficiencies that have defined procurement for decades. Our platform interprets purchase intent, generates sourcing materials, evaluates suppliers, and executes negotiation strategies without manual intervention.

The Role

As a Forward Deployed Engineer at Globality, you will help enterprise procurement teams realize the full value of Glo by running it inside their own systems and aligning it to their own sourcing policies. You will embed with customer procurement, IT, and security teams to configure Glo, connect it to their systems of record, and build what each deployment requires , including changes to the Glo core product when configuration and extensions aren't enough. You will sit within the Product organization, working alongside Product and Engineering to turn what you learn in the field into platform improvements . Y your work determines how quickly customers see faster cycle times and lower costs.

What You'll Do

• Build custom connectors, data pipelines, and prototypes that extend the platform to meet customer-specific requirements.
• Modify and extend the Glo core product when a customer need can't be met through configuration or extensions, shipping production code through Globality's standard code review and release process.
• Lead technical deployments of Glo for enterprise customers, from kickoff through go-live and adoption.
• Integrate Glo with customer systems of record, including ERP, procurement, contract management, and identity platforms, using APIs, webhooks, and SSO.
• Configure intake flows, sourcing workflows, approval rules, and procurement governance to match each customer's policies and spend categories.
• Tune Autonomous Mode and Collaborative Mode behavior for each customer, including agent guardrails, negotiation parameters, and evaluation criteria across price, quality, delivery, service, and risk.
• Partner with customer procurement leaders, IT, and information security teams to scope requirements, resolve technical blockers, and complete security reviews.
• Monitor deployed agents in production, diagnose issues, and measure outcomes such as cycle time, savings, and spend under management.
• Capture field insights and reusable patterns, and ship them back into the platform as product capabilities alongside Product and Engineering .
• Document reusable deployment p atterns in line with Globality's SOC 2 Type 2 and ISO 27001:2022 controls.

What You'll Bring

• 3+ years of experience as a software engineer, forward deployed engineer, or solutions engineer, with a track record of shipping production code and direct customer exposure
• Experience building at an AI native company or on an AI native platform, with production exposure to LLM-based applications, agents, or workflow automation
• Working knowledge of how to design, evaluate, and monitor LLM-powered systems, including prompt design, tool use, retrieval, guardrails, and output evaluation
• Strong proficiency in Python or TypeScript, and comfort working with REST APIs, webhooks, JSON, and SQL. Experience contributing to a shared production codebase, including code review, testing, and CI/CD
• Experience integrating enterprise systems such as ERP, CRM, procurement, or identity platforms, and familiarity with SSO, OAuth, and role-based access control
• Experience with cloud infrastructure (AWS, Azure, or GCP) and an understanding of enterprise security and data privacy expectations, including GDPR and CCPA
• Clear written and verbal communication, with the ability to explain technical decisions to procurement executives and engineering peers alike
• Sound judgment in ambiguous customer situations, a strong bias toward ownership and outcomes, and the ability to manage multiple deployments at once
• Willingness to travel to customer sites as needed

Nice to Have

• Background in procurement, sourcing, supply chain, or finance technology
• Experience with enterprise procurement platforms such as SAP Ariba, Coupa, or Jaggaer
• Experience with agent frameworks, evaluation tooling, or multi-agent orchestration
• Experience building developer tooling, SDKs, or APIs used by other engineers
• Prior ownership of a customer-facing product feature from design through production

Why Globality

The opportunity is enormous. Enterprise procurement is one of the last major business functions to be transformed by AI. We're not optimizing at the margins - we're fundamentally rethinking how trillions of dollars get spent.

The team is world-class. Our leadership team brings decades of experience from leading global enterprises, and our culture is built for people who want real ownership, not titles.

You'll have real impact. This isn't a role where you execute someone else's playbook. You'll shape the strategy, build the programs, and see the direct business impact of your work.

We work together — literally. We're in-office 4 days a week in Palo Alto because the best ideas - and the fastest decisions - happen face to face. One day is yours to work wherever you’re most effective.

The anticipated annual base salary range for this position is $100,000 - $200,000. Actual compensation may vary based on factors such as experience, skills, and location. This information is provided in accordance with the California Equal Pay Act. We are an equal opportunity employer and participate in the E-Verify program. We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of race, color, gender, sexual orientation, gender identity, religion, national origin, age, disability, or any other protected status.