Forward Deployed Engineer

Titan; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Titan is hiring Forward Deployed Engineers to lead AI-driven deployments for MSPs and enterprise partners. You will own discovery, scoping, build, and production rollout, architect integrations, write production code, and deploy agents at scale.

You’ll work directly with partner IT teams to shape outcomes and strategy and drive adoption of the tools you build. You will measure success by production adoption and impact on operations, collaborating with engineers, Operations, Product, and GTM to

Qualifications

• 3+ years of engineering or technical deployment experience.
• Experience shipping complex systems in ambiguous, fast-moving environments.
• Production-grade code in TypeScript or Python.
• Experience with LLM-powered systems and model-driven product experiences.
• Customer and partner-facing collaboration experience.

Responsibilities

• Own technical delivery across deployments from first integration to production.
• Define problems to solve in each deployment and scope what to build.
• Build performant and reliable agents, integrations, and systems.
• Embed with portfolio teams and customers to drive adoption.
• Architect and build high-quality software powering Titan's platform.
• Replicate successful approaches into reusable tools and playbooks.

Skills

Engineering experience

Deployment experience

TypeScript

Python

LLM-powered systems

Customer-facing experience

Job description

About Titan

Titan is building the AI workforce for IT. We deploy AI agents across our portfolio of Managed Service Providers and enterprise customers: agents that monitor, triage, and resolve work across the service desk, infrastructure, security, identity, endpoint, and application operations. The result is faster resolutions, better uptime, and more proactive, personalized support, delivered 24/7.

In under a year we've raised over $100M from General Catalyst, 8VC, and CalPERS, acquired market-leading MSPs like RFA, and put agents into production in large enterprises. We've automated 100K+ tickets across 400+ customers. Our tech team has talent from Scale AI, CoreWeave, Vanta, Dropbox, Meta, FiveRings, TwoSigma, Amazon, Harvard, Stanford, and MIT.

Joining Titan means helping redefine how work gets done in IT services, and building a $100B company.

About the team

Titan's Forward Deployed Engineering team works with our partners and customers to put AI agents into production across their operations. We sit at the intersection of partner delivery and core platform engineering.

About the role

Forward Deployed Engineers lead Titan deployments end to end with our MSP and enterprise partners. You own discovery, scoping, the build, and the production rollout, working directly with partner IT teams. You'll architect integrations, write production code, and deploy agents at scale, then sit with customer and partner leadership to shape business outcomes and strategy.

You own and measure success by adoption in production, measurable impact on customer and partners' operations, and field feedback that evolves our platform and agents. You work closely with other engineers, Operations, Product, and GTM.

This role is based in San Francisco or New York City, in office.

In this role you will

• Own technical delivery across partner and customer deployments, from first integration to stable production
• Define the problems needing solving in each deployment and scope what to build to solve them
• Build performant and reliable agents, integrations, and systems each deployment needs
• Embed with portfolio teams and customers, understand how they work, and drive adoption of the tools you build
• Architect and build the high-quality software systems that power Titan's core platform
• Turn what works in one deployment into tools, playbooks, and building blocks the next one can reuse

You might thrive in this role if you

• Bring 3+ years of experience in engineering or technical deployment, including customer-facing work
• Have owned and shipped complex systems in ambiguous, fast-moving environments
• Take extreme ownership of problems and delivery
• Write and review production-grade code in TypeScript, Python, or a comparable stack
• Have built or shipped LLM-powered systems and know how model behavior shapes the product experience
• Communicate clearly with engineers, customers, and partner stakeholdersBonus: experience in IT operations, MSPs, or infosec