Forward Deployed Engineer

Treeswift Inc.; New York (NY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vision insurance

Life insurance and disability coverage

Stock options

Paid leave for new parents

Unlimited PTO

401K

Job summary

Treeswift Inc. is looking for a forward deployed engineer to implement and integrate technology into customer operations in New York. This role involves embedding with customers, deploying products, and supporting data integrations. Ideal candidates have over 4 years of experience in a technical setting, are strong communicators, and are comfortable working independently.

Our engineers work to ensure customer success through effective usage of our technology, requiring excellent problem-solving skills and the ability to analyze data. The compensation ranges from $150,000 to $190,000 based on qualifications and experience.

Qualifications

• 4+ years of professional experience required.
• Experience in a technical environment like software development or engineering.
• Comfort with ambiguity in a high-autonomy early stage role.

Responsibilities

• Embed with customers to understand their challenges.
• Deploy product at customer locations and support user training.
• Support integrations with customer data systems.
• Extend the platform to meet customer needs.
• Complete analyses to help customers trust our data.

Skills

Professional experience

Technical communication

Python programming

Experience in software development

Job description

About Treeswift:

In the face of rising threats like severe storms and wildfires, increasing pressure on affordability, and unprecedented demands for system expansion, Treeswift empowers energy companies to modernize their field work to meet the unprecedented growth and challenges ahead.

To accomplish our mission we deploy our sensors into our customers' field operations, typically on backpacks or vehicles. The resulting trove of LiDAR and imagery data is processed through our AI models to deliver actionable analytics through our web platform. To date, our technology has enabled utilities to reduce wildfire, regulatory and outage risk from vegetation, avoid delays and cost overruns in new construction, and accelerate recovery from severe storms.

After starting our work with utilities in June 2024, we are now working with 3 of the 5 largest utilities in the United States and are rapidly expanding across new customers and use cases. To tackle this challenge we are bringing together a team of mission-driven experts with deep industry experience in robotics (Penn, Caltech, CMU) and enterprise software development (Palantir, Stripe, Oracle, MongoDB). We have raised funding from leading investors including Penny Pritzker’s Inspired Capital.

Treeswift is headquartered in lower Manhattan, and maintains an office in Philadelphia. We also have some customer-facing team members based closer to our customer sites (i.e. Bay Area).

About the role

The forward deployed engineering role focuses on implementing and integrating our technology into customer operations; in this role you will –

• Embed with our customers to deeply understand their challenges, how our technology can support them and where gaps exist. You will frequently meet the customer at their location to see their field and office workflows in-person.
• Deploy our product at our customers. This includes gathering necessary inputs to configure the platform, generating logins etc…. You may support and/or lead ead training for users on Treeswift’s tools and you will be the first point of contact for support and product feedback.
• Support integrations with customer data systems. We are often asked to push our data into existing customer systems. This starts by mapping our data into the target system schema. Our first integration may be a one-off data dump, but you will also support establishing more robust operational pipelines (i.e. API integration).
• Extend the platform where gaps exist to meet customer needs.. This might range from writing python models for new business logic, contributing new features to our Web Application or larger product initiatives. Sometimes these contributions will be MVPs to move quickly and sometimes they will be fully fledged features reviewed by our core engineering team, that will then be deployed to all customers.
• Completing analyses to support our customers in understanding and trusting our data. This includes everything from one-off reports to comparisons between Treeswift data and customer data.

Experience / Skills

• 4+ years of professional experience
• Demonstrated comfort with ambiguity and excitement to work in an extremely high-autonomy role in an early stage environment.
• Excellent communicator across a wide breadth of stakeholders. You are comfortable giving a training to a large group of users one-minute and preparing a presentation for a room full of executives the next.
• Experience in a highly technical environment, such as software development, robotics, engineering or finance. You are comfortable coding in python and contributing to web application development, as well as quickly coming up to speed on new technical concepts.
• Nice-to-have, but not required
  • More extensive technical experience with data pipelines, embedded systems or machine learning
  • Prior experience at a SaaS software company
  • Prior experience working with utilities, energy sector or other sectors with a large field work or industrial component

What We Value

• Mission first. We value team members who are focused on working towards the best outcomes for the customer and the business.
• Curiosity. We are constantly learning – from each other and from our customers.. We aren’t afraid to learn we were wrong in the process and adapt our approach accordingly.
• Owners mindset. If you see an opportunity for improvement, run with it. We believe that good ideas can come from anywhere, no matter your role.

Benefits

• Comprehensive medical, dental and vision insurance
• Life insurance package and disability coverage
• Stock options
• Paid leave for new parents
• Unlimited PTO401K

Salary

The estimated salary range for this position is $150,000 to $190,000. Total compensation for this position is determined by skills, qualifications, relevant work experience, location, and other factors. This salary estimate excludes the value of any potential bonuses; the value of any benefits offered; and the potential future value of any long-term incentives. This information is provided per the New York City Human Rights Law. Please note that the range provided is applicable only to New York City-based applicants. Base compensation may vary if the work location is outside of New York City.

Equal Employment Opportunity Statement

Treeswift is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

Accommodations Request

If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.