Forward Deployed Engineer

Scaled Cognition; Boston (MA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading AI technology company in Boston is seeking a Forward Deployed Engineer to design and build custom AI agents across various industries. This role requires significant customer interaction to understand challenges and deliver tailored solutions. Candidates should possess strong Python skills and at least 3 years of software engineering experience. Join a collaborative team focused on pioneering AI capabilities and contributing to impactful projects that enhance customer experience.

Qualifications

• 3+ years of experience as a software engineer with a proven track record.
• Strong Python skills and knowledge in AI agent development.

Responsibilities

• Design and build AI agents for various industries.
• Collaborate with customers to iterate on implementations.
• Develop evaluation frameworks for agent performance.

Skills

Customer engagement

Python programming

AI agent development

Job description

Scaled Cognition is the world’s only model lab dedicated exclusively to customer experience and pioneering agentic models purpose-built for reliable action-taking enterprise applications. Backed by Khosla Ventures, the company’s flagship Agentic Pretrained Transformer (APT) eliminates hallucinations, enforces enterprise policies and increases reliability in real-world CX workflows. Founded by serial AI entrepreneurs, former Microsoft Corporate Vice President of Conversational AI Dan Roth, and UC Berkeley AI Professor Dan Klein, and built by a team of world-class PhD researchers and engineers, Scaled Cognition advances the science of agentic AI to deliver safe, policy-aligned automation that enterprises can trust.

As a Forward Deployed Engineer, you'll have significant autonomy to build, test, and deploy AI agents that solve real problems across industries. You'll work directly with customers to understand their challenges, collaborate with our research team to push the boundaries of what's possible, and partner with product and engineering to ship solutions that work.

This isn't about prompt engineering or wrapping existing LLMs. You'll be working with a novel model architecture that reasons deterministically—building the future of reliable AI agents from the ground up.

As a Forward Deployed Engineer at Scaled Cognition you will:

• Design and build AI agents for customers across finance, healthcare, legal, operations, and more—tailored to their specific domain requirements
• Work with the research team to expand our models' reasoning capabilities and add new domains of expertise
• Partner directly with customers to iterate on implementations, gathering feedback that shapes our platform roadmap
• Build robust evaluation frameworks to rigorously test agent performance and reliability across edge cases
• Create reusable patterns and tools that make it easier to deploy agents in new domains

Example projects could include:

• A multilingual banking support agent that handles account inquiries, financial transactions, and compliance workflows across 12+ languages
• A retail agent that manages complex product customization requests, inventory checks, and order modifications in real-time
• A telecommunications agent that diagnoses hardware issues, walks customers through troubleshooting steps, and escalates to technicians when needed

You might be the right person for the job if you:

• Love working directly with customers and translating their needs into technical solutions
• Are excited about building agentic systems and exploring what's possible at the frontier of AI capabilities
• Thrive in ambiguous environments where you have the autonomy to define the path forward

Key Qualifications:

• Have 3+ years of experience as a software engineer, with a track record of shipping production systems
• Strong Python skills and familiarity with modern AI agent development