Forward Deployed Analyst

clipboard; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Hidden Jobs is seeking a high-impact analyst embedded with enterprise accounts in a healthcare staffing marketplace. You will own ambiguous operational and product problems end-to-end, coordinating with customer stakeholders and internal Product, Engineering, and Operations teams to deliver working solutions.

The onsite role in San Francisco requires leading complex implementations, driving data-informed decisions, and traveling occasionally to customer sites to accelerate outcomes.

Qualifications

• 2–6 years in consulting, operations, strategy and operations, implementation, customer strategy, program management, or an equivalent problem-solving role.
• Track record working directly with customers or clients in complex, high-stakes situations.
• Strong structured problem-solving skills: ability to break ambiguous problems into clear workstreams, priorities, owners, and timelines.
• Strong analytical skills with the comfort to use data to investigate issues and drive decisions.
• Excellent communication skills with both senior executives and frontline operators, plus proven stakeholder management and influence without direct authority.
• Highly organized self-starter with strong ownership, resourcefulness, persistence through messy problems, and willingness to get into operational, system, and data details.

Responsibilities

• Own complex customer and operational problems from diagnosis through resolution, combining conversations, operational context, data, and system behavior to identify root causes.
• Serve as the primary relationship owner with enterprise clients, building trust across frontline operators through VP/Director-level leadership.
• Lead complex implementations involving time clock compliance, payroll, and integrations with systems such as ADP and UKG.
• Coordinate Product, Engineering, Operations, and customer teams to unblock workstreams, set clear priorities and owners, and keep critical initiatives on track.
• Manage expectations proactively when timelines, priorities, or solutions shift, and escape recurring patterns into product and process improvements.
• Build new processes or operating approaches when existing ones fall short, and travel to customer sites occasionally when in-person presence will accelerate an outcome.

Skills

Problem solving

Data-driven decisions

Stakeholder management

Executive communication

Organized

Job description

Role overview

A high-impact customer-facing analyst role embedded with enterprise accounts at a healthcare staffing marketplace. The position owns ambiguous operational and product problems end-to-end, bridging customer stakeholders, internal Product, Engineering, and Operations teams to deliver working solutions.

Responsibilities

• Own complex customer and operational problems from diagnosis through resolution, combining conversations, operational context, data, and system behavior to identify root causes.


• Serve as the primary relationship owner with enterprise clients, building trust across frontline operators through VP/Director-level leadership.


• Lead complex implementations involving time clock compliance, payroll, and integrations with systems such as ADP and UKG.


• Coordinate Product, Engineering, Operations, and customer teams to unblock workstreams, set clear priorities and owners, and keep critical initiatives on track.


• Manage expectations proactively when timelines, priorities, or solutions shift, and escape recurring patterns into product and process improvements.


• Build new processes or operating approaches when existing ones fall short, and travel to customer sites occasionally when in-person presence will accelerate an outcome.

Requirements

• 2–6 years in consulting, operations, strategy and operations, implementation, customer strategy, program management, or an equivalent problem-solving role.


• Track record working directly with customers or clients in complex, high‑stakes situations.


• Strong structured problem‑solving skills: ability to break ambiguous problems into clear workstreams, priorities, owners, and timelines.


• Strong analytical skills with the comfort to use data to investigate issues and drive decisions.


• Excellent communication skills with both senior executives and frontline operators, plus proven stakeholder management and influence without direct authority.


• Highly organized self‑starter with strong ownership, resourcefulness, persistence through messy problems, and willingness to get into operational, system, and data details.

Benefits and work setup

Onsite role based in a San Francisco office approximately two days per week; relocation to the Bay Area is supported for interested candidates.