FORT DODGE - Cashier/Receptionist

Fort Dodge Ford Lincoln Toyota; Ames (IA); On-site; USD 28,000 - 38,000; Full time

Job summary

Une entreprise automobile en pleine croissance à Ames, Iowa, recherche un Caissier/Accueil pour rejoindre son équipe. Le rôle nécessite d'excellentes compétences en service à la clientèle et une attitude gagnante. Le candidat sera responsable de la gestion des paiements et de la communication avec les clients. Ames Ford offre des opportunités de formation et d'avancement au sein d'une entreprise familiale.

Benefits

Jours fériés payés

Plan médical

Plan dentaire

Plan de vision

Plan 401(K)

Qualifications

• Expérience en service à la clientèle requise.
• Capacité à travailler les week-ends.
• Apparence personnelle professionnelle exigée.

Responsibilities

• Calculer la facture du client à l'aide du système informatique de l'entreprise.
• Recevoir les paiements en espèces, chèques et cartes de crédit.
• Répondre au téléphone et diriger les consommateurs vers le bon département.

Skills

Service à la clientèle

Communication

Compétences comptables de base

Tools

Microsoft Office

Job description

About Us

Ames Ford is expanding, and we want YOU to come along for the ride! Being one of the fastest growing dealers in IA, we are in need of people who are looking for a change. The automobile business isn’t what it used to be. Today, we are more connected and serving to our community than any other industry. Some of the best staff members come from our very own clients! This is why we need you! If you have done business with us, you’ve seen first hand our quality of customer care. Maybe you are an automotive enthusiast? Maybe you aren’t quite happy with your current position? Or maybe you want to work for a business that offers purpose and opportunity? It’s time for a change. We want to hear from you!

We are seeking a Cashier/Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination. This position will also be responsible for basic accounting skills and knowledge of routine accounting functions in both accounts receivable and accounts payable.

What We Offer

Family owned and operated

Partners in the community

Opportunities for advancement

Onsite and on the job training

5 Paid Holidays

Medical Plan

Vision Plan

Dental Plan

401(K) Plan

Responsibilities

• Calculate the customer’s bill using the dealership’s computer system
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
• Make change accurately and issue receipts to customers
• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office suite is a plus
• Available to work flexibleweekends
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Clean driving record

Ames Ford provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.