FORKLIFT SERVICE ADVISOR/PARTS SPECIALIST

Inland Truck Parts & Service; Brockton (MA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401K

Vacation and sick time

Job summary

Inland Truck Parts & Service is seeking a detail-oriented forklift service advisor/parts specialist to manage our service desk and parts inventory. You will be the primary liaison between material handling customers and field technicians to ensure rapid equipment uptime and precise parts sourcing for diverse forklift makes and models.

Responsibilities include intake and dispatch of service requests, identifying and ordering OEM parts, maintaining PM schedules for fleets, and building accurate

Qualifications

• Minimum 2 years in material handling, heavy equipment, or agricultural parts & service
• Strong understanding of industrial hydraulics and electric mast systems
• Experience with fleet management software and regional distribution hubs

Responsibilities

• Dispatch field technicians and manage service requests
• Identify and order OEM parts for diverse forklift models
• Oversee PM schedules for fleets and schedule maintenance
• Prepare quotes for parts and service with accurate margins

Skills

Industrial hydraulics

Electrical systems

Mast configurations

Fleet management software

Parts sourcing

Customer liaison

Job description

Seeking a detail oriented forklift service advisor/parts specialist to manage our industrial equipment service desk and parts inventory. You will act as the primary liason between material handling customers and field technicians, ensuring rapid equipment uptime and precise parts sourcing for diverse forklift makes and models.

KEY RESPONSIBILITIES:

• Intake & Dispatch- Field incoming service requests, diagnose operational symptoms over the phone, and dispatch field technicians efficiently
• Industrial Sourcing- Identifyand order parts using specialized OEM catalogs
• PM Tracking- Oversee planned maintenance schedules for fleet accounts and proactively schedule routine servicing
• Quoting & Billing- Build accurate quotes for mast assemblies, hydraulic, overhauls, battery replacements and tires ensuring healthy shop margins.

REQUIRED QUALIFICATIONS:

• Experience- Minimum 2 years in material handling, heavy equipment, or agricultural parts & service
• Technically Savvy- Deep understanding of industrial hydraulics, 36V, 48V, 80V electrical systems and mast configurations.
• Logistics Skills- Proficiency with fleet management software and regional distribution hubs

Salary Dependent Upon Experience

• Excellent Benefits - Health Care, 401K, Vacation and sick time