Forklift Field Service Technician - Electric & IC

Equipment Depot; Itasca (IL); On-site; USD 52,000 - 68,000; Full time

Job summary

Equipment Depot in Itasca, IL seeks a field service technician to repair and maintain electric, diesel, and gasoline industrial trucks and construction equipment. You will read work orders, diagnose malfunctions, perform repairs after inspection, document repairs, and verify conformance to specs.

You will also communicate with customers, ensure safety, and manage time cards and paperwork. You represent the company and maintain a professional image while coordinating with service management for

Responsibilities

• Reads work order and observes and listens to truck in operation to determine malfunction/diagnose the problem(s)
• Offers solutions to meet customer specifications; provide estimates when appropriate
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed
• Records complete repair description on work order, including the correct model and the serial number of equipment and record hour meter reading
• Obtains signature from a customer and communicates with customers on repair needs, or work that was completed
• Examines protective guards, loose bolts, and specified safety devices on trucks and makes adjustments
• Lubricates moving parts and drives repaired truck to verify conformance to specifications
• Represents Equipment Depot to customers. Maintains the professional image of self and cleanliness (externally and internally) of the van at all times
• Tracks and schedules with operations, or service manager when service van is due for routine maintenance or has other service-related issues
• Works in a manner that protects customers, Equipment Depot, and the public
• Returns paperwork to field service coordinator daily. Includes work orders, fuel receipts, sublet invoices, etc.
• Submits time cards by 9:00 a.m. daily. If the technician is dispatched to a job from home, time must be called in and given to the service administrator over the telephone by 9:00 a.m. daily.

Job description

Position Summary

Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment by performing the following duties.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions

• Reads work order and observes and listens to truck in operation to determine malfunction/diagnose the problem(s)


• Offers solutions to meet customer specifications; provide estimates when appropriate.


• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed.


• Records complete repair description on work order, including the correct model and the serial number of equipment and record hour meter reading.


• Obtains signature from a customer and communicates with customers on repair needs, or work that was completed.


• Examines protective guards, loose bolts, and specified safety devices on trucks and makes adjustments.


• Lubricates moving parts and drives repaired truck to verify conformance to specifications.


• Represents Equipment Depot to customers. Maintains the professional image of self and cleanliness (externally and internally) of the van at all times.


• Tracks and schedules with operations, or service manager when service van is due for routine maintenance or has other service-related issues.


• Works in a manner that protects customers, Equipment Depot, and the public.


• Returns paperwork to field service coordinator daily. Includes work orders, fuel receipts, sublet invoices, etc.


• Submits time cards by 9:00 a.m. daily. If the technician is dispatched to a job from home, time must be called in and given to the service administrator over the telephone by 9:00 a.m. daily.