Forklift Battery Technician

Motive Energy Inc.; Reno, Northern (NV, KY); On-site; USD 42,000 - 65,000; Full time

Job summary

Motive Energy Inc. in Reno, NV is seeking an Ultra Care Technician to service electric batteries and chargers, perform inspections, and support customers with responsive, professional service.

You will work with little supervision, require honesty and time management, and contribute to safe, efficient field operations. Prior battery or field service experience is preferred. This role also involves preventive maintenance and accurate recordkeeping.

Qualifications

• 1–3 years in battery industry or field service
• Sales or customer service in field service preferred
• Able to read and follow safety, operating and maintenance manuals
• Strong ability to work independently and prioritize tasks
• Analytical and critical thinking skills

Responsibilities

• Represents the company professionally to customers
• Performs battery inspections, watering, washing, and voltage checks
• Installs watering systems and maintains equipment
• Conveys information to proper customer contacts
• Operates a service vehicle safely and keeps it in good order
• Uses forklift and reach truck as required
• Addresses safety and EPA issues as needed
• Maintains accurate parts inventory and processes work orders

Skills

Reading docs

Prioritization

Analytical thinking

Detail-oriented

Troubleshooting

Organizational skills

Deadline-driven

Job description

Purpose and Scope: The Ultra Care Technician is responsible for watering, cleaning, conducting minor repairs, and maintain electric batteries and battery chargers in a timely and efficient manner while providing outstanding customer service. Applicant will be working with little to no direct supervision therefore, needs to demonstrate honesty, dependability, time management, and critical decision making abilities.

Responsibilities

• Represents the company in a neat and professional manner in accordance with company standards.
• Practices safety and good housekeeping in all circumstances.
• Performs battery inspections, battery watering, battery washing, and full-scale inspection including recording of cell voltages and specific gravities.
• Performs watering system installations.
• Conveys information to proper customer contacts.
• Safely operates a service vehicle and keeps it in good working order.
• Operates a forklift and reach truck on a regular basis.
• Recognizes and addresses safety and EPA issues.
• Safely and correctly processes non-potable water recovered by the battery wash.
• Tests for and analyzes results of acidity level of water (pH).
• Performs voltage testing and pressure washing of battery.
• Maintains an accurate assigned parts inventory.
• Actively promotes point of sale items and allied products and services.
• Follows assigned schedule to ensure regular product maintenance.
• Complies with company policies and procedures (regarding issues such as warranty, safety, environmental, OSHA, and hazmat).
• Ensures work orders are filled out properly and submitted in a timely manner.
• Establishes and maintains good working relationships with customers.
• Communicates with others (supervisor, company technicians or other departments, as needed), to coordinate necessary repairs or either resolve customer complaints or seize opportunities.
• All other duties as required.

Skills / Other

• Able to read and comprehend documents, such as safety rules, operating and maintenance instructions, plus procedural and technical manuals.
• Able to interpret and follow instructions (provided in written, oral, diagram, or schedule form).
• Able to prioritize work, work independently, and move from task to task.
• Analytical and critical thinker.
• Detail-oriented.
• Troubleshooting skills, able to define problems and solve them.
• Solid organizational skills.
• Deadline-driven, self-motivated.

Experience

• 1-3 Years of experience involving battery industry or related experience, preferably within a field service environment. Prior sales or customer service in a field service environment, strongly preferred.