Forensics Operations Specialist

DISCO; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Open, inclusive, and fun environment

Benefits: medical, dental, vision, 401

Competitive salary plus RSUs

Flexible PTO

Growth opportunities

Job summary

DISCO is seeking a Forensics Operations Specialist to act as the client liaison for forensic services, ensuring smooth execution from scoping to delivery. You will coordinate with Sales, Project Management, and client success teams to align case objectives, deadlines, and expectations.

The role emphasizes strong communication, attention to detail, and the ability to juggle multiple cases concurrently in a fast-paced environment.

Qualifications

• 3+ years of forensic or ediscovery experience in a law firm, corporate legal department, or service provider.
• Strong written and verbal communication with high attention to detail and responsiveness.
• Knowledge of basic industry-standard forensic collection workflows.
• Familiarity with data collection and processing software such as DISCO, LAW, Cellebrite, Relativity Processing, Nuix, X1, EnCase, FTK, FEX, or others.

Responsibilities

• Serve as the primary point of contact to manage the client experience with the forensics lab and schedule scoping calls.
• Collaborate with the Forensics Operations Manager/Director and cross-functional teams including Sales and Project Management.
• Perform tracking and documentation quality checks for forensic tickets and provide status updates.
• Collect client feedback to enhance the client experience and support operations as a backup when needed.

Skills

Forensic/Ediscovery experience

Excellent written/verbal communication

Forensic collection workflows

Data collection/processing software

Multitasking in fast-paced projects

Problem-solving and analytical

Tools

DISCO

Relativity

Nuix

X1

EnCase

FTK

Cellebrite

FEX

Job description

Your Impact

The Forensics Operations Specialist is a key client liaison responsible for ensuring effective execution and completion of each case related to collection and forensic services. They bridge the communication and coordination gap between the sales, project management, and client success departments on behalf of the forensics department.

What You’ll Do

• Client Experience Management: Serves as the primary point of contact to manage the client experience with the forensics lab. Schedules and hosts scoping calls with external clients to understand the case background, objectives, and deadlines.
• Stakeholder Relationships: Collaborates with the Forensics Operations Manager or Forensics Director for scoping calls that require higher levels of consultation. Works closely with Sales, Project Managers, Media Management, Forensic Examiners, and other DISCO team members.
• Documentation and Quality Control: Performs tracking and documentation quality control checks for forensic tickets. Provides timely status updates for all forensics projects.
• Service Enhancement: Collects client feedback to enhance the client experience. Acts as backup to the Forensics Operations Manager.

Who You Are

• 3+ years of forensic or eDiscovery experience at a law firm, in-house legal department, or serviceprovider
• Excellent written and verbal communication skills with a focus on detail, organization, and responsiveness.
• Knowledge of basic industry-standard forensic collection workflows.
• Familiarity with data collection and processing software, such as DISCO, LAW, Cellebrite, Relativity Processing, Nuix, X1, EnCase, FTK, FEX, or others.
• Ability to manage multiple fast-paced projects simultaneously.
• Strong problem-solving and analytical thinking skills.

Even Better If You Have…

• Experience working at a consulting firm.
• Experience providing consultative solutions in eDiscovery or forensics
• Experience working for a litigation support group at a law firm/corporation or working closely with lit support groups.

Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers.

Perks of DISCO

• Open, inclusive, and fun environment
• Benefits, including medical, dental and vision insurance, as well as 401(k)
• Competitive salary plus RSUs
• Flexible PTO
• Opportunity to be a part of a company that is revolutionizing the legal industry
• Growth opportunities throughout the company

About DISCO

DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.

At DISCO, we believe AI is a core enabler of how work gets done. All employees are expected to proactively adopt and responsibly use AI tools to drive efficiency, improve outcomes, and continuously evolve how they operate in their role.

Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.