Forensic Case Manager - Residential Services

The Bridge; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

The Bridge is a leading provider of supportive housing and behavioral health services in New York. This Forensic Case Manager position supports formerly homeless adults with serious mental illness, seniors, veterans, and those with forensic histories, primarily in apartment and community settings.

Under the supervision of the Program Director, you will complete housing applications, coordinate care, monitor medications as needed, and assist with crisis intervention.

Qualifications

• Bachelor’s degree is required.
• Experience with mental health, crisis intervention, and trauma-triggered behavior.
• Excellent time management, stress-resistance, flexible, and a team player.
• Willingness to perform CPR/First Aid/AED/CPI/Naloxone.

Responsibilities

• Provide case management, including benefits assistance, housing applications, links to primary and behavioral health care, and housing referrals for formerly homeless adults diagnosed with serious mental illness or substance use disorders.
• Identify strengths, needs, abilities, and goals; create related Support Plans in electronic client records.
• Motivate clients to develop skills to maintain housing and use natural supports; include supports in plans and meetings.
• Ensure timely documentation for every client contact per agency policy and regulatory guidelines.

Skills

Mental health

Crisis intervention

Trauma-informed care

Time management

Team player

Education

Bachelor’s Degree

Tools

AWARDS

Job description

The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. We provide individuals with the tools they need to pursue their dreams and live meaningful lives. The Bridge envisions a world where adults experiencing serious mental illness can live and thrive within their communities. As a recognized leader in developing and operating supportive housing and community-based programs, The Bridge has 70 years of experience helping New Yorkers with mental illness, including those affected by homelessness, incarceration, and institutionalization.

Scope of Position

Under the supervision of the Program Director, the Forensic Case Manager will provide supportive services to formerly homeless adults diagnosed with serious mental illness, seniors, veterans, medically frail individuals, and those with a forensic history, all residing in apartments.

Essential Position Functions

• Provide case management, including benefits assistance, help complete housing applications, provide links to primary and behavioral health care in the community, and housing referrals to formerly homeless adults diagnosed with serious mental illness and/or substance abuse disorders. These services are primarily provided in the client’s apartment and in community settings.
• Assist in identifying strengths, needs, abilities, and goals and create related Support Plans in electronic client records system.
• Motivate clients to develop skills needed to maintain housing. Assist and encourage individuals to develop natural supports and include these supports in Support Plans and client related meetings. Assist clients with completion of their HRA packet in an effort to locate and obtain more independent housing
• Timely completion of required documentation for every client contact as per agency policy. Ensure documentation meets regulatory guidelines for level of care.
• Assist with medication monitoring when needed and review medication cart on a semi regular bias in an effort to maintain client records.
• Co-facilitate groups if requested in areas including but not limited to wellness, leadership, housing, stability, employment and education, relationships, and healthy decision making.
• Assist in preparing program for audits.
• Provide crisis intervention, as necessary.
• Compliance with requirements, including facilitating appropriate admissions and discharges, maintaining census, documentation and incident reporting
• Liaise with other departments and outside agencies.
• Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.
• Conduct apartment inspections on multiple floors, utilizing stairs. Provide escorts to clients throughout the community utilizing public transportation. Provide assistance and instruction to clients with maintaining their home environment in decent living condition.
• Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with Bridge policy. Accounts for consumers, performs diligent searches, and files missing person reports on consumers not accounted for in accordance with policy and procedure.
• Attend staff meetings, supervision and trainings as required.
• Any other duties as may be assigned.

Qualifications

• Bachelor’s Degree is required.
• Experience working with mental health, crisis intervention, and managing trauma-triggered behavior.
• Excellent time management skills; stress-resistant, flexible, and a team player.
• Open to feedback; strong organizational skills.
• Willingness to perform CPR/First Aid/AED/CPI/Naloxone.
• Preferred experience working with the forensic population.
• Knowledge of AWARDS is a plus.
• Hours: Full-Time, 35 hours per week, with a variable schedule that may include weekends.

The Bridge Inc. is an affirmative action / equal opportunity employer