Forensic Case Manager - FDL

accwis; Fond du Lac (WI); Hybrid; USD 52,000 - 66,000; Full time

Benefits offered by this job

Work from home

Self-schedule flex hours

Job summary

ACC Community Connections is seeking a Forensic Case Manager to serve Fond du Lac area clients. This role focuses on community-based case management for individuals with severe mental illness, often with substance use challenges.

The position involves driving to client sites, coordinating with probation, DHS contracts, and community providers, and supporting recovery goals. Self-scheduling, team support, and a strong team orientation are emphasized.

Qualifications

• Bachelor’s degree in Human Services or related field required.
• Strong organization, planning, and communication skills required.
• Must have valid driver’s license and insured vehicle; clean driving record acceptable.

Responsibilities

• Provide regular contact with clients to monitor progress and stability in the community.
• Coordinate with community/clinical services to meet client needs.
• Assist housing, money management, and transportation arrangements.
• Facilitate treatment team collaboration to support recovery outcomes.
• Prepare court-related documents and assessments; testify in court as needed.
• Travel to client locations; work from home as needed.

Skills

Strong organizational skills

Planning

Project management

Problem resolution

Communication skills

Presentation

Facilitation

Interpersonal skills

Driving

Education

Bachelor’s degree in Human Services or Related Field

Tools

Microsoft Office

Excel

PowerPoint

Job description

Forensic Case Manager - Fond du Lac Area

Mission Statement of ACC Community Connections: "Fostering environments where all recognize and achieve their potential."

ACC Community Connections is recruiting career minded individuals for the position of Forensic Case Manager. This role provides services to clients in the Fox Valley and surrounding areas of Wisconsin.

The counties ACC Community Connections currently serves include: Portage, Waupaca, Outagamie, Winnebago, Fond du Lac, Adams, Wautoma, Marquette, Columbia, Dodge, Green Lake, Calumet, Manitowoc, Kewanee, Sheboygan, Washington, and Ozaukee.

The Forensic Case Manager position is dynamic, no two days will be the same. The job provides a variety of services to individuals with severe and persistent mental illnesses, often accompanied with substance use challenges. Forensic Case Managers work closely with a number of external agencies including probation and parole, law enforcement, the court system, landlords, a variety of medical and psychiatric providers, county human services and others.

This position may require an extensive amount of driving to meet the needs of clients. Candidates should be comfortable working with those living with a mental illness and those who have been convicted of a variety of crimes.

The Forensic Case Manager position offers:

• The ability to self-schedule and flex work schedules to accommodate personal time.
• Strong supervisors and team members willing to support each other.
• Very team oriented approach to case management.
• Working from home.

Job Purpose

This professional position is responsible for community-based case management services (predominantly FORENSIC case management) grounded in the dual philosophies of community safety and best practice recovery methods.

Job Responsibilities

The primary duties and responsibilities are as follows:

• Provide regular, timely, and professional contact with clients to monitor progress/recovery, symptom management, medication compliance, and overall stability in the community.
• Know and follow program specific guidelines - particularly for the programs of Conditional Release, OARS, and OCRP.
• Coordinate, plan, and ensure follow through with community/clinical services to meet the needs of clients in a cost-effective manner. Targeted areas for assistance include, but are not limited to: housing (finding and/or maintaining), money management, vocational/educational pursuits, scheduling appointments, providing transport to some appointments.
• Facilitate treatment team(s) collaboration to best meet client recovery outcomes.
• Use of Motivational Interviewing skills as a primary collaborative conversational skill/tool to strengthen a client's own motivation for and commitment to change. Participate in monthly coaching sessions and skill development to work towards motivational interviewing fidelity standards.
• Assistclientsto develop a natural support system which can include family, friends, neighbors, community resources, etc.
• Along with other team members, manage crisis situations with appropriate interventions.
• Collaborate with DHS contract specialists regularly but especially in difficult case issues, high profile people and/or events.
• Executes thePrinciplesof Trauma Informed Care with clients and colleagues within the agency. Strives to enhance knowledge and abilities relating to Trauma Informed Care. Participates in personal development of skills and knowledge of Trauma Informed Care. Supports the agency’s perpetual development of improved practices and processes.
• Prepare client service documents needed for court, release from institutions, and/or ongoing case management. Reports include, but are not limited to: Predisposition Investigation Reports (PDI), various initial assessments, treatment plans, suicide risk assessments, crisis plans, client budgets, release of information forms.
• Testify in court; being professional in appearance and thoroughly prepared.
• Comply with all company and DHS quality standards and time frames for all documents and communications.
• Be very familiar with community resources and seek further development based on client and agency needs.
• Regularly contribute to the development of and implementation of program policies, procedures, and quality assurance activities.
• Workas a teamplayer with peers and client teams.
• Other duties identified and assigned.

Qualifications

Education/Experience:

• Bachelor’s degree in Human Services or Related Field.
• Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required.
• Experience with Microsoft Office, Excel, and PowerPoint as well as visual aids technology.
• Must have a valid driver’s license, insured vehicle and a drivers record deemed acceptable by our insurance carrier.
• Must be able to topass a criminalbackground checkas set forth by the Wisconsin Department of Health Services, Department of Corrections as well as a Wisconsin Caregiver Background Check and out of state background check if applicable.

Knowledge, Skills, and Abilities

• Excellent creative and conceptual thinking abilities
• Strong people skills
• Strong communication skills, both verbal and written
• Advanced organizational skills with the ability to handle multiple assignments

Professional Competencies

• A foundational understanding of Wisconsin State Statute 971.
• Knowledge of clinical assessments, diagnosis, planning and intervention skills, standards for those with mental illness, AODA, and co-occurring diagnoses.
• Knowledge of best practice standards in the area of services to persons living with mental illness, substance use, and or co-occurring diagnoses.
• Knowledge of and support for principles of Trauma Informed Care, Recovery, & Client Centered Care.
• Ability to communicate effectively orally and in writing; the ability to effectively exchange information with various stakeholders in a manner that makes meaningful results possible.
• Ability to establish and maintain effective working relationships with clients, administrative superiors, colleagues, the general public, and community partners in a manner that supports collaboration.
• Ability to collect, organize, and utilize data for program improvement purposes.

Agency Competencies

TRAUMA INFORMED CARE COMPETENCIES

• Collaboration and Mutuality: Seeks to partner with colleagues and clients to achieve desired results. Engages clients with the goal of them becoming active participants in decisions. Recognizes that each individual brings different skill sets and life experiences, each of which can contribute to solutions. Understands the interests and significance of the concerns of others. Communicates openly with colleagues or clients with whom they are working. Consciously ignores any idea that one person’s views hold more value or importance than that of another.
• Cultural, Historical, and Gender Awareness: With both clients and colleagues, actively moves past cultural stereotypes and biases based on race, ethnicity, sexual orientation, age, religion, gender-identity, etc. Offers access to gender responsive services, leverages the healing value of traditional cultural connections, and recognizes and addresses historical trauma. As an employee of the organization, suggests additions or changes as identified to corporate policies and procedures that are responsive to the racial, ethnic, and cultural needs of individuals served, recognizes and addresses historical trauma.
• Empowerment, Choice, and Voice: Readily recognizes the strengths and experiences of others, validates, and then builds on them. Encourages others to lead utilizing their strengths and experiences. Seeks opportunities, even if seemingly insignificant, to give authority or power to others. Involves others in decision making processes. Seeks out opportunities to offer choice and control to colleagues and clients. Employs personal creativity to identify ways to introduce choice to others. Respects the choices of others even if (and especially when) they do not align with personal beliefs.
• Trustworthiness and Transparency: Believes that the organization, its employees, and clients have the ability to do what they say they will do and that the action(s) will be done in a fair and just manner. Share information freely in an effort to benefit the organization and its people. Understands the benefit of honest, forthright communication but delivers in a way that does not create further trauma that can be caused by manipulation, backstabbing, offensive speech and/or behavior, and harassment. Makes others feel comfortable by responding in a way that conveys interest in what they are saying.
• Safety Minded: Strives to contribute to a workplace environment in which fellow colleagues and clients feel physically and psychologically safe. Accepts a level of responsibility for maintaining a physically safe environment for colleagues, clients, and visitors. Supports an environment where colleagues and clients feel welcome, respected, and supported. Maintains communication with colleagues and clients that is honest, respectful, and compassionate.

WORKPLACE COMPETENCIES

• Communication: Ability to articulate thoughts and express ideas and complex information effectively using oral, written, visual and non-verbal communication skills along with employing listening skills to gain thorough understanding of facts. Asks clarifying questions of clients and colleagues to ensure understanding. Ability to communicate with compassion and empathy. Notices and accurately interprets what others are feeling, based upon their choice of words, tone of voice, expressions, and other nonverbal cues. Anticipates how others will react to a situation. Finds non-threatening ways to approach others about sensitive issues.
• Problem Solving: Employs analytical skills along with innovative and creative thinking to identify solutions. Ensures decisions are made based on policies, rules, and organizational procedures. Examines different perspectives and options when considering solutions. Seeks to meet the needs of different constituents in the solution of problems.
• Time Management Skills: Organizes and plans how to divide time among a number of competing obligations. Able to adapt schedules to accommodate changing priorities.

Work Environment

The work is performed in home office settings. The Case Manager will need to travel to various designated locations, including client homes. Flexible work hours are within the parameters of: Monday – Friday, 7:00am – 6:00 pm. However, there may be occasions to adjust schedules in order to accommodate client needs and to accommodate employee work/life balance.

Direct Reports

There are no staff that directly report to this position.

There are no staff that directly report to this position.

We are happy to discuss the role of a Forensic Case Manager with anyone who may have questions or would like to learn more about this unique position. Please call text or email Jane at 920-915-4778 [e-mail] for further details.