Foreign Language Translator-Patient Support

Phil, Inc.; San Francisco (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading health-tech startup is seeking a Bilingual Translator & Interpreter to facilitate communication in a pharmacy call center role. This remote position requires fluency in Spanish, Mandarin, or Vietnamese and involves real-time interpretation and translation to ensure accurate customer support and medical information delivery.

Benefits

Ground floor opportunity with a fast-growing startup

Fully remote working environment

Competitive compensation

Full benefits (medical, dental, vision)

401(k) contribution opportunity

Qualifications

• Native or near-native fluency in Spanish, Mandarin, or Vietnamese.
• Minimum 2 years of professional translation/interpretation experience.
• Strong grasp of medical and pharmaceutical terminology.

Responsibilities

• Provide simultaneous and consecutive interpretation during live calls.
• Translate written materials including product information.
• Support pharmacy customers with inquiries about prescription services.

Skills

Fluency in Spanish

Fluency in Mandarin

Fluency in Vietnamese

Communication

Problem-Solving

Education

Bachelor's degree in Translation Studies

Certification from recognized translation organizations

Tools

CRM systems

Computer-assisted translation (CAT) tools

Job description

Company Overview
Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.

Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!

Position Overview
PHIL is seeking a talented and experienced Bilingual Translator & Interpreter to support real-time language interpretation and translation services for our pharmacy call center operations. This role will focus on live interpretation, written translation, and multilingual customer support to ensure seamless and accurate communication for Spanish, Vietnamese, and Mandarin speakers.

Responsibilities:

• Provide simultaneous and consecutive interpretation during live calls between Spanish, Mandarin, or Vietnamese and English speakers, depending on assigned language focus

• Translate written materials including product information, safety documentation, and customer correspondence

• Support pharmacy customers by answering inquiries and explaining prescription services in a culturally sensitive and accurate manner

• Collaborate with pharmacists and medical professionals to ensure clarity and accuracy of complex medical information

• Document translation activities and customer interactions in internal systems

• Review translated materials for linguistic accuracy and cultural appropriateness

• Participate in quality assurance reviews and remain current with medical terminology and relevant regulations
  

Qualifications:

• Bachelor's degree in Translation Studies, Linguistics, or a related field (or equivalent experience)

• Minimum 2 years of professional translation/interpretation experience

• Native or near-native fluency in either Spanish, Mandarin, or Vietnamese; professional fluency in English

• Strong grasp of medical and pharmaceutical terminology

• Prior experience in healthcare, pharmaceuticals, or medical call centers strongly preferred

• Certification from recognized translation organizations (e.g., ATA, NAJIT) is a plus

• Familiarity with CRM systems and computer-assisted translation (CAT) tools

• Excellent communication, listening, and problem-solving skills

• Culturally aware and able to communicate effectively across diverse populations

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech

• Fully remote working environment

• Competitive compensation (commensurate with experience)

• Full benefits (medical, dental, vision)

• 401(k) contribution opportunity
  

PHIL Inc. is an equal-opportunity employer.