Foreclosure Avoidance Administrator (Business Finance Officer II)

King County; Seattle (WA); Híbrido; USD 70 000 - 90 000; Tempo integral

Resumo da oferta

King County Treasury Operations is seeking a results oriented, energetic Business Finance Officer II to oversee the property tax foreclosure avoidance and administration process while leading a group of dedicated team members. Each and every day you build upon your reputation as one who serves our customers with kindness, empathy and respect.

You are an engaging leader who stays calm under pressure and has a sharp eye toward accuracy and adherence to State law and procedures.

Qualificações

• Two years Title Report review and research.
• Two years Treasury systems experience and billing knowledge.
• Strong knowledge of property tax statutes.
• Experience leading or supervising a team.
• Excellent oral and written communication.
• Attention to detail and time management.
• Proficiency with Word, Excel, OneNote.
• Ability to work with limited supervision.
• Equivalent combination of experience and education.

Responsabilidades

• Oversee the property tax foreclosure process and lead the team.
• Apply WA state statutes on tax foreclosure and billing.
• Communicate with taxpayers and stakeholders with strong customer service.
• Resolve account issues, reconciling property tax records.
• Read Title Reports and draft notices, maintain records.
• Apply Lean tools to improve productivity and policies.

Conhecimentos

Title Report review

Treasury systems navigation

Foreclosure knowledge

Team leadership

Customer service

Time management

MS Word

MS Excel

Policy implementation

Ferramentas

OneNote

Microsoft Excel

Microsoft Word

Descrição da oferta de emprego

This recruitment is to fill a 40-hour per week Term-Limited Temporary position that is anticipated to end in September 2027. If filled by a King County employee who has passed their initial probation, it will be a Special Duty Assignment.

King County’s Finance and Business Operations Division, Treasury section, is seeking a Foreclosure Avoidance Administrator (Business Finance Officer II).

Join our team! King County Treasury Operations is seeking a results oriented, energetic Business Finance Officer II to oversee the property tax foreclosure avoidance and administration process while leading a group of dedicated team members. Each and every day you build upon your reputation as one who serves our customers with kindness, empathy and respect. You are an engaging leader who stays calm under pressure and has a sharp eye toward accuracy and adherence to State law and procedures. You are one who digs at the root cause of problems and sees challenges as opportunities for creative solutions.

Scope of Job Duties

• Understand, run, and oversee the property tax foreclosure process; provide leadership to team members; assign duties and responsibilities, train, mentor, resolve conflicts, and measure staff performance.
• Understand and apply Washington State statutes pertaining to property tax foreclosure and property tax billing and collection; Work closely with State, local and legal authorities in order to reconcile tax account issues.
• Effectively articulate and communicate details related to property tax accounts and taxpayer issues; apply exceptional customer service skills and expertly apply job responsibilities while respecting the challenges and circumstances faced by taxpayers.
• Research, resolve and respond to customer issues including payment, billing and collection discrepancies; work with internal and external stakeholders in reconciling property tax accounts; personally handle communications and responses which may require independent judgment and assign and distribute such work as appropriate.
• Read and interpret Title Reports, legal descriptions of property and various documents associated with foreclosures; draft letters and email communications; prepare legal documents, statements, and notifications for mailing; organize, prepare and maintain records and reports to ensure that work is accomplished in accordance with objectives, procedures and State law.
• Utilize Lean tools and principles and apply process improvement techniques; learn systems and processes and make recommendations to improve business productivity and performance; participate in the development of administrative policies and procedures; establish clear procedures and directions and bring out the best in people while challenging the status quo.

Minimum Qualifications

• A minimum of two (2) years conducting Title Report review and research; demonstrated ability to interpret Title Reports and various legal documents necessary to carry out the property tax foreclosure process mandated in State law.
• A minimum of two (2) years knowledge of internal Treasury systems demonstrated skill at navigating property tax systems and printing tax statements.
• A demonstrated strong knowledge of statutes pertaining to property tax billing, collection and foreclosure.
• Demonstrated experience leading or overseeing the responsibilities of a team to carry out critical tasks.
• Practical experience working in billing and collection.
• Effectively and accurately discussing foreclosure issues and considerations with stakeholders involved in the process; provide excellent customer service and establish and maintain effective working relationships.
• Demonstrates consistent and exceptional attention to details and accuracy; applies outstanding time management and organizational skills needed to abide by time sensitive deadlines.
• Intermediate-level skill using Microsoft Word, Microsoft Excel, and OneNote.
• Demonstrated experience in creating and implementing policies and procedures.
• Advanced organizational skills and ability to perform work with limited direct supervision.
• Excellent oral and written communication skills.
• Ability to organize multiple tasks and effectively handle customer concerns and needs that may have competing priorities.
• A high level of initiative, self-starter with a focus on accomplishing goals. Ability to take the initiative to complete necessary tasks or improvements and meet deadlines.
• Any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge and ability required to perform the work.

Preferred Qualifications

• Experience in property tax foreclosures and foreclosure avoidance.
• Demonstrated familiarity with continuous improvement analysis and tools.
• Experience using OneNote.

The Treasury Section is part of the larger Finance and Business Operations Division portfolio of countywide services. FBOD’s vision “Count on Us” reflects the division’s deep‑stated commitment to customer success, equity, employee engagement, resource stewardship, and operational excellence. If these values align with your own, please apply and join FBOD for a rewarding career!

Position Information

• Work Site Details: The team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is King Street Center, 201 S. Jackson, Seattle, Washington 98104. Please reach out for additional details at the contact below.
• Location Requirement: Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
• Work Schedule: This position is non‑exempt from the provisions of the Fair Labor Standards Act and therefore is overtime eligible. Employees are paid on a bi‑weekly schedule, every other Thursday, comprising a 35‑hour workweek; normally 8:30 a.m. - 4:30 p.m. Monday through Friday.
• Union Representation: This position is Teamsters 117 represented.

King County has a robust collection tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work in our department’s hybrid environment. Employees will be provided with a county‑issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work. Employees will need to be available and responsive during scheduled work hours and follow FBOD’s hybrid/remote guidelines that include on‑camera participation during virtual video meetings.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our “True North” values, we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.