Forecasting & Workforce Analytics Analyst

NexRep, LLC; Portland (ME); On-site; USD 70,000 - 90,000; Full time

Job summary

NexRep is seeking an Operations Data Analyst to support the Workforce Optimization team. You will forecast contact volumes, determine staffing needs, and optimize the workforce for our US and international clients, reporting on performance and productivity.

The ideal candidate is analytical, detail-oriented, and able to translate complex data into actionable insights for internal teams and clients. Collaboration, strong Excel and SQL skills, and the ability to communicate across levels are

Qualifications

• Bachelor’s degree in a related field.
• 3+ years in an analytical role.
• Advanced Excel skills with strong data interpretation.
• Proven ability to partner with internal clients.

Responsibilities

• Manage end-to-end workforce management for assigned accounts.
• Generate forecasts daily, weekly, monthly, and annually.
• Review forecast accuracy and advise on variances.
• Report on agent performance and productivity.
• Collaborate with Operations and Client Services.

Skills

Analytical mindset

Critical thinking

Attention to detail

Communication skills

Team collaboration

Education

Bachelor's degree in Business, Economics, Mathematics, Statistics or related field

Tools

Microsoft Excel

SQL

Job description

NexRep is seeking an Operations Data Analyst to support the Workforce Optimization team. You will forecast contact volumes, determine staffing needs, and optimize the workforce for our US and international clients, reporting on performance and productivity.

The ideal candidate is analytical, detail-oriented, and able to translate complex data into actionable insights for internal teams and clients. Collaboration, strong Excel and SQL skills, and the ability to communicate across levels are