Forecasting & Capacity Analytics Lead — AVP
LPL Financial LLC
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Benefits offered by this job
Job summary
LPL Financial Holdings Inc. is seeking a Senior Workforce Planning Leader in Tempe, AZ to own demand forecasting, staffing models, and capacity plans for a multi-skill, multi-channel contact center.
You will transform business strategy into actionable staffing decisions, balancing analytical rigor with operational execution. The role emphasizes collaboration with Operations, HR, and Finance, delivering transparent, data-driven insights and leading strategic workforce initiatives to optimize
Qualifications
- 10+ years of workforce management experience in a contact center environment.
- Expertise in forecasting, capacity planning, staffing strategy.
- Experience with multi-skill, multi-channel contact center operations.
- Proven leadership of teams or large workforce planning initiatives.
- Experience with NICE IEX, Excel, Power BI or similar solutions.
Responsibilities
- Create and maintain enterprise contact center demand forecasts and staffing models.
- Develop long-term and short-term forecasts and capacity plans.
- Translate complex data into clear and actionable insights and executive reporting.
- Partner with Operations, HR, and Finance to align workforce plans with business objectives.
- Influence stakeholders to build alignment and drive decision-making.
Skills
Education
Tools
Job description
LPL Financial Holdings Inc. is seeking a Senior Workforce Planning Leader in Tempe, AZ to own demand forecasting, staffing models, and capacity plans for a multi-skill, multi-channel contact center.
You will transform business strategy into actionable staffing decisions, balancing analytical rigor with operational execution. The role emphasizes collaboration with Operations, HR, and Finance, delivering transparent, data-driven insights and leading strategic workforce initiatives to optimize
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