FORD SENIOR MASTER TECHNICIAN

Maplecrest Ford Lincoln; Union (NJ); On-site; USD 85,239 - 121,401; Full time

Benefits offered by this job

Paid sick days

Paid vacation

Uniforms

Great work environment

Job summary

A leading auto service provider in Union, NJ seeks a Senior Master Technician to oversee an automotive service unit. Responsibilities include ensuring quality compliance, supervising technicians, and conducting client communications. The ideal candidate has strong communication skills, problem-solving abilities, and relevant certifications. The role offers competitive pay of up to $75.00 per hour, depending on experience, along with paid sick days, vacation, and uniforms in a great work environment.

Qualifications

• Ability to convey technical information in an understandable manner.
• Skilled in diagnosing problems quickly and effectively.
• Capable of using complex and hand tools with stamina for physical tasks.

Responsibilities

• Oversee operations in an auto service unit to ensure compliance with quality standards.
• Supervise automotive service technicians to ensure efficient job performance.
• Conduct hiring and training of the auto service team.

Skills

Strong communication and customer service orientation

Good diagnostic and problem-solving skills

Dexterous and energetic

Innovative and ability to learn fast

Education

High school diploma or equivalent

ASE certificate for auto technicians (preferred)

Job description

FORD SENIOR MASTER TECHNICIAN

Maplecrest Ford Lincoln

We are currently paying up to $75.00 per hour, depending on experience, plus a sign‑on bonus.

Responsibilities

• Oversee operations in an auto service unit to ensure compliance with quality standards
• Contact clients and convince them to bring vehicles to their unit for repairs
• Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs
• Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs
• Conduct price negotiations with clients to reach a favorable bargain for both management and client
• Oversee the hiring and training of an effective auto service team
• Maintain accurate record of all accounts and relevant financial information
• Monitor inventory to regulate and ensure availability of required vehicle parts
• Ensure automotive service staff comply with environmental laws and regulations
• Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department
• Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones
• Listen to client complaints and assist in addressing their issues and resolving challenges
• Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
• Assign and schedule work duties to auto service staff according to their skills
• Follow up customers to obtain feedback and ensure they are satisfied with received service
• Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry.

Qualifications

• Strong communication and customer service orientation: A good mechanic must be able to communicate and relate very well with customers. This quality is very important in conveying information on car condition to customers and convincing them that you are capable of handling the problem. Customers will always feel at ease when complex technical issues are explained to them in plain language that they can easily understand
• Good diagnostic and problem solving skills: A good auto mechanic should be able to quickly identify the source of minor problems manually. For complex problem, using diagnostic tools is important. Also, it is very important that the mechanic is able to fix or proffer solution to the problems in real time
• Dexterous and energetic: He/she should be skilled at using complex and hand tools. In addition, he/she must be energetic and have the stamina to sit, stand, bend, kneel, and squat while carrying out his/her job
• Educated and certified: These two requirements may not be mandatory, but they are necessary. For one to be employed as a mechanic, he/she must be trained. Going ahead to obtain a recognized certificate like the ASE certificate for auto technicians presents him/her as a true professional. Also, most employers prefer to hire auto mechanics with minimum qualification of high school diploma
• Innovative and ability to learn fast: A good automobile mechanic must always be on the lookout for better techniques and tools for carrying out his/her duties. He/she must be able to learn and adapt fast to changes in diagnostic and repair technology.

Benefits

• PAID SICK DAYS
• PAID VACATION
• TOP TOP
• UNIFORMS
• GREAT WORK ENVOIRMENT

Equal Employment Opportunity

Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities.