Ford Certified Automotive Technician

Roberts Motors, Inc.

Alton (IL)

On-site

USD 42,937 - 61,153

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Pension

Employee discount

Health insurance

Paid training

Job summary

An automotive service provider is seeking an Automotive Service Technician with experience in warranty and non-warranty inspections. The role offers up to $2,500 sign-on bonus for Ford Certified technicians. Responsibilities include troubleshooting customer concerns, ensuring vehicle maintenance, and providing superior customer service. Candidates should have a high school diploma, ASE certification, and a professional work ethic. Competitive pay and benefits are offered including health insurance and paid training.

Qualifications

Proven track record of achieving or over‑achieving goals.
Professional appearance and work ethic.
Great attitude with a high‑energy personality.

Responsibilities

Correctly troubleshoot customer concerns using the latest tools.
Inspect every vehicle for additional sales opportunities.
Keep up to date with all technical publications.

Skills

Experience in performing warranty and non-warranty inspections

Outstanding communication skills

Superior customer service skills

Ability to exercise good judgment

Education

High school diploma or equivalent

ASE certification

Technical or trade school degree

Job description

Automotive Service Technician Ford Certified Roberts Motors

Up to $2,500 Sign on Bonus available for Technicians currently Certified with Ford Motor Company!

Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function.

The Service Technician is also responsible for setting goals for personal service improvement, and monitoring progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.

Responsibilities

Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
Ensure that common courtesy is shown toward all customers you come into contact with
While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
Keep up to date with all technical publications and Service Communications
Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
Address all original customer concerns before moving onto additional sales
Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
Ensure the customer’s vehicle is returned as clean, or cleaner than when it arrived
Participate in any Factory, or in-house sponsored training programs offered to you
Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
Perform any other duties assigned by the Service Manager, ASM or Group Leader
Always come to work on time, ready to work, and in a clean uniform

Ideal Candidates Will Have

Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
Proven track record of achieving or over‑achieving goals
Outstanding communication skills
Professional appearance and work ethic
Great attitude with a high‑energy personality
Superior customer service skills
Ability to read and comprehend instructions
Ability to exercise good judgment
Valid State driver’s license and good driving record

Required Education

High school diploma or equivalent
Must have technical aptitude displayed by ASE certification
Technical or trade school degree preferred

Compensation

We offer competitive pay, health, paid vacation, paid holidays, and a professional work environment. We reserve the right to amend responsibilities as necessary.

Benefits