Footwear Retail Associate – Customer Experience Pro

Merrell; Byron Township (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Wolverine Worldwide, Inc. is seeking in-store staff to deliver exceptional customer service and drive sales. You will help customers select footwear and apparel, style outfits, and ensure a welcoming shopping experience from entry to exit.

The role requires a flexible schedule, strong communication, and enthusiasm for our brands. Candidates should be able to work weekends or holidays in a fast-paced retail setting.

Qualifications

• High School diploma or equivalent.
• Retail sales experience is preferred, but not required.

Responsibilities

• Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.
• Achieving sales targets and performance metrics.
• Interact with our wonderful customers and educate them on our product, striving to build rapport and lasting relationships.
• Store Standards - maintaining store standards, front and back, including visual merchandising, managing deliveries, maintaining stock replenishment, helping loss prevention and adhering to health & safety procedures.
• Be responsible for cash management and adhere to all policy and procedures for security & health & safety and stock accuracy standards.
• Encourage customer loyalty by discussing upcoming collection launches and obtaining customer data.

Skills

Flexible schedule

Excellent communication

Positive attitude

Product knowledge

Sales-driven

Work under pressure

Education

High school diploma

Job description

Wolverine Worldwide, Inc. is seeking in-store staff to deliver exceptional customer service and drive sales. You will help customers select footwear and apparel, style outfits, and ensure a welcoming shopping experience from entry to exit.

The role requires a flexible schedule, strong communication, and enthusiasm for our brands. Candidates should be able to work weekends or holidays in a fast-paced retail setting.