Food Services - Senior Supervisor

The Pennsylvania State University; State College (Centre County); On-site; USD 51,000 - 74,000; Full time

Benefits offered by this job

75% tuition discount

Comprehensive medical coverage

Robust retirement plans

Job summary

The Pennsylvania State University is seeking a Food Services Supervisor to lead daily food service operations in State College. The role focuses on maintaining high-quality food production, exceptional customer service, and compliance with health and safety standards.

Applicants should have a Bachelor's degree and at least 6 years of relevant experience. Penn State offers a competitive salary range of $51,000 - $74,000 along with a comprehensive benefits package including medical, dental, and vision coverage.

Qualifications

• 6+ years of relevant experience or equivalent combination of education and experience.

Responsibilities

• Oversee daily food service operations and ensure high-quality standards.
• Support and coach the food service operations staff.
• Manage recruitment, onboarding, and training of new employees.
• Ensure compliance with health and sanitation regulations.
• Conduct routine inspections and maintain operational efficiency.

Education

Bachelor's Degree

Tools

Catering Management Software

Job description

POSITION SPECIFICS

The Food Services Supervisor is responsible for overseeing daily food service operations to ensure high-quality food production, exceptional customer service, and compliance with health and safety standards. The role involves supervising staff, coordinating workflow, maintaining operational efficiency, and supporting financial and service objectives. The supervisor plays a leadership role in fostering a positive team environment and delivering a consistent dining experience, with a major focus on retail and market operations.

• Support daily food service operations, with a focus on retail markets and retail operations
• Ensure food quality, pricing, sales, promotions, presentation, and service standards are consistently met
• Maintain price book and point of sale updates, including new items, sale items, price changes, and item descriptions
• Run data and analysis, analyze category sales and recommend actions
• Support food service operations staff, including training, development, and performance management; provide ongoing coaching and feedback
• Enforce policies related to attendance, safety, and workplace conduct
• Assist with recruitment and onboarding of new employees
• Address customer concerns and resolve service issues promptly and professionally; follow-up and/or escape as necessary
• Promote a culture of hospitality and teamwork
• Collaborate with procurement, operations, marketing, and vendor teams to ensure category objectives are aligned with organizational goals
• Support cost control initiatives, including minimizing waste and managing labor hours
• Ensure compliance with all local, state, and federal health and sanitation regulations
• Enforce food safety practices, including proper storage, handling, and preparation
• Conduct routine sanitation checks and support inspection readiness
• Promote workplace safety and proper equipment use
• Under management guidance, research, develop, market, and implement new products, menus, recipes, and concepts
• Manage, plan, and execute special events
• Follow Collective Bargaining Agreement provisions; participate in labor relations activities as required, in coordination with Human Resources

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Bachelor's Degree, 6+ years of relevant experience; or an equivalent combination of education and experience accepted. Required Certifications: None.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $51,000.00 - $74,000.00.

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.