Food Services Operations Manager

Shenandoah Medical Center; Shenandoah (IA); On-site; USD 52,000 - 76,000; Full time

Job summary

Shenandoah Medical Center in Shenandoah, IA, seeks a Food Service Operations Supervisor to coordinate department activities and ensure safe, high-quality patient meals. You will manage staffing, answer operational questions, and maintain equipment while coordinating with other healthcare teams.

The role emphasizes policy compliance, staff development, and budget management in a hospital food service environment, with opportunities for planning and quality improvement.

Qualifications

• Associates degree or higher in food service or related field.
• 2 years of food service education or experience.
• Supervisory or lead level experience in healthcare preferred.

Responsibilities

• Meets or exceeds food service requirements by coordinating the operations within the Food Services Department.
• Ensures appropriate numbers of competent staff are available to meet food service needs.
• Ensures food service assignments are based on patient/resident needs and staff competency.
• Communicates with other healthcare team members and departments to meet food service requirements.
• Monitors adherence to policy and procedure to ensure safety of patients and staff.
• Assists in maintaining equipment for food services and reports malfunctioning equipment to appropriate personnel.
• Keeps management informed of food service and staff issues.
• Participates in planning meetings
• Completes reports/assessments as directed by Director/Registered Dietician
• Prioritizes multiple unit activities in changing environment.
• Keeps patient/resident needs in the forefront when evaluating alternatives.
• Uses good judgment when making independent decisions.
• Negotiates effectively while maintaining positive relationships.
• Serves as a resource for staff in solving operations issues.
• Listens effectively and processes key information.
• Promotes trust with open and effective communication.
• Communicates organizational management decisions in a positive manner.
• Recognizes impacts of decisions made.
• Participates in quality and process improvement initiatives for the department.
• Provides immediate feedback to staff and management regarding performance issues.
• Complete performance appraisals.
• Contributes to professional growth of colleagues.
• Assists in preparation and participate in surveys and certifications.
• Recognizes, takes action and reports deficiencies in a timely manner.
• Manages day-to-day operations, which includes problem solving issues and ensuring effective processing.
• Develops and documents department procedures to ensure consistent and accurate processing.
• Works with other departments in providing services and resources.
• Monitors workflow and departmental processes.
• Sets and achieves department goals and objectives.
• Maintains familiarity with all personnel policies and keep staff informed of all changes in policy.
• Remains knowledgeable on how to operate all food service equipment and is able to train workers.
• Remains up-to-date with all safety equipment and devices, and trains food service workers in the use of safety equipment.
• Requisitions and orders supplies and equipment when needed.
• Responsible for compliance of all state, federal and life safety regulations.
• Develops, supports, and actively seeks activities and establishes an environment that promotes recognition and retention for employees.
• Communicates effectively and provides feedback to staff which may include department meetings, individual employee meetings, rounding, etc.
• Addresses employee issues in an effective and timely manner and keeps Senior Leader informed.
• Communicates with Senior Leader and HR regarding employee issues appropriately to obtain guidance and reduce potential organizational liability.
• Enforces and interprets policies and procedures with employees, as necessary.
• Develops a qualified and productive workforce.
• Orients new employees in a thorough manner to department and organizational operations and procedures.
• Offers opportunity for continuing education by sharing own knowledge, accessing internal opportunities, and considering external opportunities to support the continued development of department staff.
• Monitors and verifies the compliance of staff in regards to maintaining required licenses and certifications, as applicable.
• Assists with managing departmental financial operations.
• Maintains, develops, monitors and reports budgets, expenses, variances and strategic planning for department.
• Maintains timekeeping records and updates appropriately and accurately for department staff.
• Works with vendors and management, as appropriate, to negotiate best value purchases.
• Participates in annual budgeting planning process for areas of responsibility.

Skills

Supervisory experience

Food service operations

Staff scheduling

Quality & safety compliance

Education

Associates degree

Job description

Shenandoah Medical Center in Shenandoah, IA, seeks a Food Service Operations Supervisor to coordinate department activities and ensure safe, high-quality patient meals. You will manage staffing, answer operational questions, and maintain equipment while coordinating with other healthcare teams.

The role emphasizes policy compliance, staff development, and budget management in a hospital food service environment, with opportunities for planning and quality improvement.