Food Services Assistant

112 North Carolina Baptist Hospital; Winston-Salem (NC); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health and welfare benefits

Educational Assistance Program

Paid Time Off

Retirement plans with employer match

Job summary

Advocate Health is seeking a full-time Food Service/Cafeteria worker at the Winston-Salem facility to support daily meal service and patient nourishment. You will ensure quality, safety, and timely tray delivery while maintaining a clean and compliant environment.

The role requires basic food service or customer service experience, English literacy, and the ability to work weekends/holidays. Competitive pay and benefits are provided as part of this hospital department.

Qualifications

• High school diploma or GED required or equivalent.
• Food service or customer service experience preferred.
• Must be literate in English and able to follow instructions.

Responsibilities

• Monitor quality of product at stations and ensure recipe compliance.
• Maintain schedules for productivity, delivery, and serving lines.
• Minimize waste and manage portions and supplies.
• Ensure equipment is used and maintained properly; perform cleaning duties.
• Support patient and customer satisfaction and adhere to safety and sanitation standards.
• Follow health department sanitation standards and regulatory requirements.
• Assist in training and collaborate with team and other departments.

Skills

English literacy

Customer service

Interpersonal communication

Teamwork

Ability to work weekends/holidays

Adaptability

Education

High school diploma or GED

Job description

Department: 11953 Non Enterprise Corporate - Food and Nutrition: Cafeteria Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Schedule Varies Pay Range: $18.85 - $28.30

EDUCATION/EXPERIENCE: High school enrollment, diploma, or GED equivalent. Food service or customer service experience preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A

ESSENTIAL FUNCTIONS:

• Monitors quality of product at stations, ensures recipe compliance, and adherence to departmental guidelines.
• Ensures that productivity, delivery, and serving line start time schedules are met.
• Minimizes product waste and controls cost. Follows portion control guidelines and manages food and supplies.
• Oversees that all equipment and supplies are properly utilized, maintained, and handled to avoid breakage. Performs utility and dish room functions efficiently. Properly cleans items for use in department.
• Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.
• Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments. Maintains a double gold rating from NSF. Ensures that Sodexo standards are consistently being met. Department maintains a minimum average Gold Check score of silver.
• Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.
• Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.
• Participates in department?s performance improvement initiatives. Works as a team player and ensures that duties are performed accurately and efficiently. Provides support to other Food and Nutrition Services departments as requested by management.
• Delivers, serves, and retrieves food trays in a safe, efficient, sanitary, as well as courteous manner, following proper protocol. Follows fire code and regulatory standards.
• Demonstrates responsibility by interacting with patients, visitors, and staff as deemed appropriate. Resolves issues or concerns, provides assistance as deemed necessary.
• Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment. Demonstrates a personal responsibility and commitment to customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building.

SKILLS/QUALIFICATIONS:

• Must be literate in English and able to follow instructions
• Ability to adjust to the needs of the department
• Desire to achieve high customer service standards
• Must be comfortable entering patient rooms and interacting with them
• Ability to work weekends and holidays
• Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff

WORK ENVIRONMENT:

May be required to work in all areas of the Food and Nutrition Services departments including kitchen and retail areas Exposure to wet tile floors and dangerous, sharp equipment

PHYSICAL REQUIREMENTS:

0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum

Our Commitment to You:

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care