Food Services Assistant

American Addiction Centers; Winston-Salem (NC); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement plan with employer match

Educational Assistance

Job summary

Advocate Health is the third-largest nonprofit, integrated health system in the United States, employer for a Food and Nutrition Services position at Wake Forest Baptist Medical Center in Winston-Salem. The role supports patient-facing food service, meal delivery, and adherence to sanitation standards.

The job is full-time (32 hours per week) with variable hours and weekends, offering pay from $18.85 to $28.30 per hour and comprehensive benefits.

Qualifications

• Must be literate in English and able to follow instructions.
• Ability to adjust to the needs of the department.
• Desire to achieve high customer service standards.
• Must be comfortable entering patient rooms and interacting with them.
• Ability to work weekends and holidays.
• Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff.

Responsibilities

• Monitors quality of product at stations, ensures recipe compliance, and adherence to departmental guidelines.
• Ensures that productivity, delivery, and serving line start time schedules are met.
• Minimizes product waste and controls cost. Follows portion control guidelines and manages food and supplies.
• Oversees that all equipment and supplies are properly utilized, maintained, and handled to avoid breakage. Performs utility and dish room functions efficiently. Properly cleans items for use in department.
• Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.
• Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments. Maintains a double gold rating from NSF. Ensures that Sodexo standards are consistently being met. Department maintains a minimum average Gold Check score of silver.
• Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.
• Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.
• Participates in departments performance improvement initiatives. Works as a team player and ensures that duties are performed accurately and efficiently. Provides support to other Food and Nutrition Services departments as requested by management.
• Delivers, serves, and retrieves food trays in a safe, efficient, sanitary, as well as courteous manner, following proper protocol. Follows fire code and regulatory standards.
• Demonstrates responsibility by interacting with patients, visitors, and staff as deemed appropriate. Resolves issues or concerns, provides assistance as deemed necessary.
• Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment. Demonstrates a personal responsibility and commitment to customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building.

Skills

English literacy

Instruction following

Customer service

Patient interaction

Weekend/holiday work

Communication variety

Education

High school diploma/GED

Job description

Department:

11903 Wake Forest Baptist Medical Center - Food and Nutrition

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

32

Schedule Details/Additional Information:

variable hour and weekends

Pay Range:

$18.85 - $28.30

EDUCATION/EXPERIENCE:

High school enrollment, diploma, or GED equivalent.

Food service or customer service experience preferred.

ESSENTIAL FUNCTIONS:

1. Monitors quality of product at stations, ensures recipe compliance, and adherence to departmental guidelines.

2. Ensures that productivity, delivery, and serving line start time schedules are met.

3. Minimizes product waste and controls cost. Follows portion control guidelines and manages food and supplies.

4. Oversees that all equipment and supplies are properly utilized, maintained, and handled to avoid breakage. Performs utility and dish room functions efficiently. Properly cleans items for use in department.

5. Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.

6. Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments. Maintains a double gold rating from NSF. Ensures that Sodexo standards are consistently being met. Department maintains a minimum average Gold Check score of silver.

7. Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.

8. Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.

9. Participates in departments performance improvement initiatives. Works as a team player and ensures that duties are performed accurately and efficiently. Provides support to other Food and Nutrition Services departments as requested by management.

10. Delivers, serves, and retrieves food trays in a safe, efficient, sanitary, as well as courteous manner, following proper protocol. Follows fire code and regulatory standards.

11. Demonstrates responsibility by interacting with patients, visitors, and staff as deemed appropriate. Resolves issues or concerns, provides assistance as deemed necessary.

12. Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment. Demonstrates a personal responsibility and commitment to customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building.

SKILLS/QUALIFICATIONS:

Must be literate in English and able to follow instructions

Ability to adjust to the needs of the department

Desire to achieve high customer service standards

Must be comfortable entering patient rooms and interacting with them

Ability to work weekends and holidays

Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff

WORK ENVIRONMENT:

May be required to work in all areas of the Food and Nutrition Services departments including kitchen and retail areas.

Exposure to wet tile floors and dangerous, sharp equipment.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate’s job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.