Food Services Area Supervisor

Six Flags Great Adventure; Jackson (NJ); On-site; USD 20,000 - 29,000; Full time

Job summary

Six Flags Great Adventure seeks a capable supervisor to lead stand teams and support location operations. You will enforce food safety standards, manage stocking and equipment, and coach staff for excellent guest service in a fast-paced environment.

Responsibilities include training, performance evaluation, and promoting a positive, energetic atmosphere that enhances guest satisfaction. You’ll partner with management to resolve issues and maintain compliance with company policies.

Qualifications

• Proven supervisor experience in a fast-paced environment.
• ServSafe Alcohol and ServSafe Manager certifications or ability to pass.

Responsibilities

• Lead and support a team of stand supervisors and associates assigned to your location(s).
• Enforce proper food preparation and handling procedures in compliance with health department and policies.
• Monitor stock levels and assist in ordering of supplies.
• Foster teamwork and ensure coordination between food preparation and service.
• Troubleshoot staff, equipment, or service issues with upper management.
• Maintain a positive, energetic guest experience during high-traffic periods.
• Provide prompt, friendly and efficient guest service and address concerns.
• Interact with guests to check satisfaction and gather feedback.
• Ensure cleanliness and safety of all units within the area.
• Provide coaching and development plans; evaluate and promote as appropriate.
• Comply with all Six Flags policies.

Skills

Supervisor experience

Strong communication

Motivate others

Customer service

Education

ServSafe Alcohol

ServSafe Manager

Tools

POS System

Job description

To lead and support the stand supervisors in the successful daily operation of assigned locations while maintaining compliance of all food quality and safety standards, company policies and customer service procedures to create a fun and memorable experience for all guests.

Overview

$18.00 per hour

Responsibilities

• Lead and support a team of stand supervisors and associates assigned to your location(s). Assist in the ongoing training and motivation to deliver high quality customer service.
• Enforce proper food preparation and handling procedures in compliance with all health department and Food and Beverage Operation policies regarding sanitation. Regularly inspect equipment and work areas to ensure cleanliness and safety.
• Monitor stock levels and assist in the ordering of supplies as necessary. Ensure that all items are appropriately stored, labeled, handled and rotated.
• Foster a culture of cooperation amongst the management team to ensure smooth coordination between food preparation and service.
• Troubleshoot any issues related to staff, equipment, or customer service promptly with upper management to minimize disruptions of service.
• Enhance the guest experience by maintaining a positive, energetic, and welcoming atmosphere, even during high-traffic periods.
• Ensure that all guests are treated with respect and receive prompt, friendly, and efficient service. Address any guest concerns or issues in a positive, solution-oriented manner.
• Regularly walk the dining area to engage with guests using the “2-finger” method—casually and courteously interacting with guests to check on their satisfaction, gather feedback, and address any issues. This method allows for a friendly, approachable manner without interrupting the guest experience.
• Continually monitor the cleanliness and organization of all units within the assigned area to ensure the safety of all associates and guests
• Provide ongoing feedback and support to supervision and associates, ensuring the highest level of performance and teamwork. Implement coaching and foster development plans when necessary.
• Routinely evaluate associates and provide recommendations for those that are qualified and available for promotion.
• Comply with all Six Flags policies at all times.

Qualifications

• Proven experience as a supervisor in fast paced, high pressure environment.
• Basic knowledge of food safety and sanitation standards; passed/able to pass ServSafe Alcohol and ServSafe Manager.

• Ability to work flexible hours, including weekends, holidays, and peak season periods.
• Must be professional, outgoing, energetic, self-motivated, and able to motivate others while displaying a positive attitude.
• Comfortable with POS System.
• Strong communication skills.