Food Service Worker II - Per Diem

Newton-Wellesley Hospital; Newton (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Newton-Wellesley Hospital seeks a dedicated food service professional to ensure quality meal delivery to patients. The role involves serving meals, assisting with orders, and maintaining kitchen standards. Ideal candidates will have food service experience, strong communication skills, and a commitment to patient care.

Qualifications

• 3-5 years of food service experience preferred.
• Demonstrates strong communication skills, including reading and understanding English.
• Must demonstrate computer literacy and the ability to learn new systems.

Responsibilities

• Serves meals to patients and assists with meal orders.
• Maintains cleanliness and organization of nourishment kitchens.
• Acts as a liaison between patients and the nutrition department.

Skills

Communication

Customer Service

Time Management

Organizational Skills

Education

High school or vocational school graduate

Some college preferred

Job description

'- Serves meals to patients in a professional, courteous, and efficient manner.
- Consistently adheres to hospital regulatory requirements, including proper use of patient identifiers and hand hygiene practices.
- Instructs patients on the meal ordering system following an established script.
- Delivers the correct menu and related inserts (diet compliant) to patients in a timely manner.
- Assists patients and/or family members in placing meal orders as needed.
- Assesses each patient's ability to utilize the meal ordering system and follows up with appropriate staff if the patient is unable to participate.
- Delivers between-meal nourishments directly to patients.
- Expedites changes and/or diet compliant substitutes per patient requests.
- For diabetic patients, informs nursing that the tray has arrived and of the intent to deliver.
- Adheres to established infection control and isolation precaution policies.
- Retrieves completed meals from patients' rooms in a timely manner.
- Records nutrient intake from meals for patients on physician-ordered calorie counts.
- Demonstrates speed, accuracy, and the ability to work calmly under pressure.
- Acts as a liaison between the Nutrition and Food Service Department, the patient, and the nursing units.
- Enters meal orders into CBORD.
- Mediates and takes ownership of patient concerns regarding meal service, ensuring resolution.
- Serves as a quality assurance control point for every aspect of the Room Service program.
- Maintains open communication with Call Center Representatives regarding patients' food requirements.
- Assumes the role of a patient advocate with respect to the Room Service meal delivery system.
- Completes nourishment kitchen stock sheets and faxes or hand delivers them to the Call Center.
- Restocks food and non-food items according to established par levels stated on the nourishment kitchen stock sheet, rotating perishables per departmental policy, and checks and records refrigerator temperature.
- Checks all assigned nourishment kitchen temperatures and fills out logs.
- Keeps all nourishment kitchens cleaned and organized.
- Records calorie count information and gives it to Dietary Call Center personnel.
- Communicates with nursing and Food Service staff to improve meal service to patients.
- Helps load and transport food trucks for patient tray service, as needed.
- Ensures that the food on the patient tray corresponds to the diet order and is listed on the tray ticket, and identifies potential problems to follow through, including informing appropriate staff members.
- Performs other duties as requested.

- High school or vocational school graduate preferred; some college preferred.
- 3-5 years of food service experience preferred.
- Knowledge of food service kitchens, including standards of safety and cleanliness.
- Demonstrates strong communication skills, including the ability to read and understand English, and to communicate clearly and professionally in written and verbal form.
- Ability to work independently, completing tasks safely and correctly, with good time management.
- Ability to follow instructions and demonstrate excellent customer service skills, taking initiative and ownership of concerns.
- Demonstrates commitment to team members and patients through flexibility and a strong work ethic.
- Must demonstrate computer literacy, including speed, accuracy, and the ability to learn new computerized systems.
- Demonstrates excellent organizational skills, including the ability to multi-task effectively while maintaining customer service standards.
- Neat, professional appearance.

Additional Job Description

Newton-Wellesley Hospital is an Equal Opportunity Employer. We embrace diverse skills, perspectives, and ideas. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status under law. We ensure reasonable accommodations for individuals with disabilities during the application, interview, and employment process.