Food Service Technician - Patient & Room Service

Northwestern Medicine; McHenry (IL); On-site; USD 26,000 - 36,000; Full time

Job summary

Northwestern Medicine is seeking a Food Services Worker to support patient and cafeteria operations in McHenry, IL. The role involves food preparation, room service ordering, tray assembly, safety compliance, data entry, and basic cash handling in a fast-paced health-care setting.

Ideal candidates bring strong customer service, ability to work under pressure, and familiarity with dietary restrictions. Training and health requirements are part of the onboarding process.

Qualifications

• Excellent customer service and critical thinking skills.
• Must be able to work in a stressful environment and take appropriate action.

Responsibilities

• Prepares cold food items for patients and cafeteria.
• Take Room Service orders including employee/patient/family initiated orders and those patients needing assistance.
• Complete tray assembly.
• Ensures food meets all safety and sanitary regulations and completes all required documentation.
• Data entry using Microsoft Excel.
• Basic cash handling.
• Maintains a safe, clean, neat and orderly cooking area.
• Ensures all department policies and programs are adhered to.
• Ensure satisfaction in quality and service using problem resolution skills as necessary.
• Completes daily position checklists, cleaning duties and all required documentation.
• Completes all mandatory in-service trainings and meets employee health requirements.
• Washes and sanitizes all food service equipment used for patients and cafeteria service.
• Replaces items to their proper place of storage.
• Demonstrates ability to exercise independent judgment in times of need.
• Assist with putting away stock using the FIFO (first in, first out) method.
• Cleans and sanitizes cafeteria service items.
• Cleans dish machine at end of shift.
• Cleans and sanitizers work area.
• Cleans and sanitizes food service carts.

Skills

Customer service

Critical thinking

One-year customer service experience

Job description

Northwestern Medicine is seeking a Food Services Worker to support patient and cafeteria operations in McHenry, IL. The role involves food preparation, room service ordering, tray assembly, safety compliance, data entry, and basic cash handling in a fast-paced health-care setting.

Ideal candidates bring strong customer service, ability to work under pressure, and familiarity with dietary restrictions. Training and health requirements are part of the onboarding process.