Food Service Supervisor, Niagara Falls State Park

Delaware North; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a renowned national park, where you will lead food service operations and ensure exceptional guest experiences. As a Food Service Supervisor, you'll have the opportunity to work in a breathtaking environment, guiding team members to deliver top-notch service while enjoying a range of perks like health benefits and a referral bonus. This role is perfect for individuals with a passion for hospitality and a knack for leadership. Embrace the chance to grow within a family-owned company that values its employees and offers unique paths for career advancement.

Benefits

Health, dental, and vision insurance

401k with company match

Paid vacation days and holidays

Paid parental bonding leave

Tuition reimbursement

Free shift meal

Free on-site parking

30% off retail items

Referral bonus

Training and development opportunities

Qualifications

• 2+ years of supervisory experience preferred.
• Experience in a restaurant setting is required.

Responsibilities

• Lead team members to provide exceptional guest service.
• Manage labor and profit loss while ensuring food quality.

Skills

Team Leadership

Customer Service

Conflict Resolution

Cash Handling

Education

Supervisory Experience

Restaurant Experience

Job description

The opportunity

Delaware North Parks and Resorts is hiring seasonal Food Service Supervisors to join our team at Niagara Falls State Park in Niagara Falls, New York. As a Food Service Supervisor, you will be responsible for leading team members to provide exceptional guest service.

If you want a job at the world’s most storied national parks, hotels, or resorts, feed your sense of wonder while creating memorable experiences for our guests; apply now.

Pay

$18.00 - $20.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

Join our fun team working together in the country's original state park, Niagara Falls. Share the excitement of the natural wonder of the falls with guests from around the globe. There's lots to explore including trails, boat rides, and interactive exhibits.

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal including drink refills
• Free on-site parking
• 30% off retail items
• Referral bonus – earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for eligible year-round team members

What will you do?

• Assign duties to scheduled team members and assist with training
• Investigate and resolve complaints regarding food quality, service, or accommodations
• Manage labor and profit loss
• Ensure proper cash handling and tip record-keeping for the shift
• Assist guests, stock shelves, count inventory, and perform cashier duties when necessary

More about you

• Experience working in a restaurant required
• Minimum of 2 years' of supervisory experience preferred
• Must be able to implement rules and direct employees
• A true desire to satisfy the needs of others in a fast-paced environment
• No college degree required

Physical requirements

• Constant standing, walking, bending, reaching, and repetitive motions
• Ability to lift stock up to 50 pounds occasionally
• May be required to work outdoors or in variable temperatures depending on the season

Shift details

Day shift
Evening shift
Holidays
Weekends

Who we are

Niagara Falls State Park is a pristine oasis of three massive waterfalls, attractions, and 400 acres of protected wildlife.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.