Food Service Supervisor, Niagara Falls State Park

Delaware North; City of Niagara Falls (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Food Service Supervisor at a stunning national park. This role involves leading a dedicated team to provide exceptional guest service while managing daily operations in a fast-paced environment. You'll have the opportunity to grow within a family-owned company with over 100 years of history, all while enjoying a range of benefits including health insurance, paid vacation, and professional development opportunities. If you're passionate about hospitality and eager to make a difference, this position is perfect for you.

Benefits

Health, dental, and vision insurance

401k with company match

Paid vacation days and holidays

Paid parental bonding leave

Tuition reimbursement

Free shift meal

Free on-site parking

30% off retail items

Referral bonus

Training and development opportunities

Qualifications

• 2+ years of supervisory experience preferred.
• Ability to implement rules and direct employees.

Responsibilities

• Assign duties to team members and assist with training.
• Investigate and resolve complaints regarding food quality.
• Manage labor and profit loss.

Skills

Restaurant Experience

Supervisory Skills

Customer Service

Education

No College Degree Required

Job description

Join to apply for the Food Service Supervisor, Niagara Falls State Park role at Delaware North

Delaware North Parks and Resorts is hiring seasonal Food Service Supervisors to join our team at Niagara Falls State Park in Niagara Falls, New York. As a Food Service Supervisor, you will be responsible for leading team members to provide exceptional guest service.

Pay: $18.00 - $20.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What We Offer

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal including drink refills
• Free on-site parking
• 30% off retail items
• Referral bonus - earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide
• Available for eligible year-round team members

What will you do?

• Assign duties to scheduled team members and assist with training
• Investigate and resolve complaints regarding food quality, service, or accommodations
• Manage labor and profit loss
• Ensure proper cash handling and tip record-keeping for the shift
• Assist guests, stock shelves, count inventory, and perform cashier duties when necessary

More About You

• Experience working in a restaurant required
• Minimum of 2 years' supervisory experience preferred
• Must be able to implement rules and direct employees
• A true desire to satisfy the needs of others in a fast-paced environment
• No college degree required

Physical Requirements

• Constant standing, walking, bending, reaching, and repetitive motions
• Ability to lift stock up to 50 pounds occasionally
• May be required to work outdoors or in variable temperatures depending on the season

Shift details: Day shift, Evening shift, Holidays, Weekends

Who We Are

Niagara Falls State Park is a pristine oasis of three massive waterfalls, attractions, and 400 acres of protected wildlife.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.