Food Service - Supervisor at the Zoo

SSA Group; City of Rochester (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a forward-thinking company dedicated to enhancing guest experiences at cultural attractions. This role involves overseeing daily operations, ensuring high standards of service, and leading a team to deliver exceptional dining experiences. With a focus on sustainability and inclusivity, you will play a crucial part in transforming the cultural attraction industry. If you are a proactive leader with a passion for guest service and community engagement, this opportunity is perfect for you. Embrace a role that not only values your contributions but also encourages personal and professional growth.

Benefits

Employee Assistance Program

Tuition Discounts

Meal Plans

Discounts on Services

Qualifications

• Strong communication and leadership skills are essential.
• Flexibility in a fast-paced environment is required.

Responsibilities

• Ensure a memorable experience for every guest through excellent service.
• Oversee daily operations and maintain food safety standards.

Skills

Interpersonal Skills

Leadership Skills

Problem-Solving Skills

Multitasking

Basic Computer Skills

Education

High School Diploma or Equivalent

1-2 Years of Management Experience

Job description

Job Description

Posted Friday, May 2, 2025 at 4:00 AM | Expires Monday, June 2, 2025 at 3:59 AM

Who are we :

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions, and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry; we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it.

Reports to: Food Service Operations Manager(s)

Responsibilities

1. Perform SSA EXTRA Guest Service steps to ensure a memorable experience for every guest and client.
2. Ensure the location or zone is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary.
3. Oversee operational duties of the location or zone, ensuring quick service, food safety, quality, availability, merchandising, and guest service standards are met and exceeded.
4. Support the building of daily prep and item lists, delegating tasks to employees as necessary.
5. Actively support operations and fill gaps to ensure smooth service.
6. Assign duties to associates, coaching them through projects, daily tasks, and guest interactions.
7. Respond efficiently to guest feedback.
8. Be familiar with intermediate food and beverage knowledge, including safe food temperatures, FIFO rotation, safe handling, storage, labeling, alcohol service, sanitation, and cleanliness.
9. Maintain organizational upkeep of storage areas and back dock spaces within your zone.
10. Conduct daily check-ins with outlets, ensuring communication from preshift meetings is relayed to team members.
11. Control waste by maintaining proper prep levels and tracking waste through logs.
12. Ensure consistency with all products and serve based on standards set by the operations and culinary team.
13. Create and communicate plans for the next day regarding staffing, prep, and tasks with direct reports.
14. Implement proper merchandising of products as directed by the Operations team.
15. Monitor and control production of all zone-specific products.
16. Support oversight of personnel duties, including training new employees, performance reviews, coaching, and managing breaks.
17. Inspect equipment and perform routine maintenance and cleaning.
18. Assist the team in completing tasks timely and effectively.
19. Supervise in accordance with all applicable laws.
20. Perform other necessary tasks.
21. Maintain a clean, safe, and organized work environment.
22. Uphold company policies and procedures.

Job Requirements

• Strong interpersonal and communication skills.
• Proven leadership and team-building skills.
• Excellent problem-solving and decision-making skills.
• Ability to multitask, pay attention to detail, and plan effectively.
• Flexibility in a fast-paced environment.
• Personable, professional, energetic, and proactive.
• Basic computer skills.
• Physical ability to stand for long periods and lift boxes (10-35 lbs).
• Availability to work varied hours, including nights, weekends, and holidays.

IDEA + Belonging

• Promote inclusivity and support within the team.
• Remove barriers and empower growth opportunities.
• Lead by example in sustainability and conservation efforts.
• Engage in community activities and outreach.

Previous Experience

• 1-2 years of quick service management or supervisory experience preferred.
• All educational backgrounds are eligible.

This list is not exhaustive. SSA Group reserves the right to revise the job description or assign different tasks as needed.

SSA Group, LLC. is an equal opportunity employer, committed to diversity and inclusion.

Compensation and Benefits

• Hourly, non-exempt pay based on experience and qualifications.
• Employee Assistance Program, early pay options, tuition discounts, meal plans, and discounts.

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San Francisco Residents: Review the Fair Chance Ordinance information.