Food Service - Restaurant Manager

SSA Group; Pittsburgh (Allegheny County); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a dynamic Restaurant Manager to lead food service operations at a renowned cultural attraction. This role is pivotal in enhancing guest experiences through exceptional service and operational excellence. You will be responsible for training staff, managing financial forecasts, and ensuring compliance with health standards. If you have a passion for hospitality and a knack for leadership, this opportunity allows you to make a significant impact in a vibrant environment. Join a team dedicated to innovation and quality service in a setting that celebrates community and culture.

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Supplemental Insurance

Training and Career Development

Tuition Discount

Meal Plan

Employee Discounts

Qualifications

• 2+ years of operations management experience required.
• Strong communication and leadership skills are essential.

Responsibilities

• Ensure a memorable guest experience through exceptional service.
• Manage food service training and operational systems.

Skills

Interpersonal Skills

Leadership Skills

Problem Solving

Financial Management

Organizational Skills

Flexibility

Education

High School Diploma or Equivalent

ServSafe or Food Handling Certification

Tools

Basic Office Software

Job description

Pittsburgh Zoo & Aquarium, Pittsburgh, Pennsylvania, United States of America

Job Description

Posted Sunday, February 23, 2025 at 5:00 AM | Expires Monday, March 24, 2025 at 3:59 AM

RESTAURANT MANAGER

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it.

Reporting Relationship

The Restaurant Manager reports directly to the Director of Food Service and General Manager.

Responsibilities

1. Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
2. Build, implement and drive operational systems, processes and policies in support of organization’s mission, business needs, client & SSA expectations.
3. Assumes an active role in upcoming season planning for food concepts, equipment needs and operational excellence.
4. Manage location financial forecasts, information flow and management, business processes and organization planning. Manages merchandising for consistency, impulse sales, and driving per cap.
5. Oversee food service training and orientation of all staff according to the onsite handbook and set expectations by your guidance.
6. Ensure SSAfety training(s) completed with all staff upon hire.
7. Fulfill guest's needs quickly and efficiently as well as resolve complaints effectively.
8. Maintain quality and facility cleanliness.
9. Progressively document and discipline employees to promote better work performances compliant to the company policies and procedures.
10. Maintain a clean, safe and organized work environment for all employees and guests.
11. Responsible for the day to day functions of all food services and programs, with specific focus to front of house operations.
12. Work directly with Director of Food Service Operations and Chef on execution of food programs, quality and daily oversight.
13. Work with Managers on established maintenance schedules in conjunction with manufacturer's instructions for all equipment, provide safety training in lifting, carrying, hazardous material control, chemical control and basic first aid.
14. Facilitate the maintenance and repairs of facility and equipment.
15. Maintain a close relationship with the client's staff to ensure a positive working relationship.
16. Ensure overall consistency and high quality across the various operations; plan menus based on such factors as market trends, customer preferences and nutritional considerations.
17. Manage all operational functions of the Restaurant.
18. Manage employees in accordance with State and Federal labor laws.
19. Perform other tasks as deemed necessary.
20. Uphold and demonstrate a complete understanding of company policies and procedures.

Job Requirements

1. Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
2. Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
3. Exceptional problem solving/decision making skills combined with the ability to be organized.
4. Demonstrates financial management, merchandising, analytical, planning and leadership skills.
5. Demonstrates the ability to remain flexible in a fast-paced environment.
6. Computer knowledge and skill level for basic office functions.
7. Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
8. Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience

1. Two years operations management experience dependent on sales, more years experience may be applicable.
2. ServSafe or Food Handling Certified.
3. All education backgrounds eligible, must be 18 or older.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).

Compensation and Benefits

1. Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education.
2. Paid Time Off.
3. Medical | Dental | Vision.
4. Supplemental Insurance.
5. Training and Career Development.
6. Tuition Discount through Partnership College.
7. Meal Plan & Employee Discounts.

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

Pittsburgh Zoo & Aquarium, Pittsburgh, Pennsylvania, United States of America