Food Service Operations Manager I

Nouria Energy Services, Inc.; Swainsboro (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Enmarket is seeking a Food Service Manager to maximize in-store Food Service sales while delivering exceptional customer service and maintaining safety and quality standards. The role requires strong leadership to manage inventory, costs, and staff across Made to Order, Bakery, coffee, and beverage areas.

The manager will recruit, train, and coach employees, enforce food safety policies, and support overall store operations to ensure a premier customer experience.

Qualifications

• ServSafe Certification required.
• Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role.
• Proven customer service experience as a manager with problem-solving track record.
• Extensive knowledge of food and beverage.

Responsibilities

• Maximize the store's Food Service sales and deliver excellent customer service.
• Maintain quality and safety standards and control costs.
• Lead and motivate a high-performing team.
• Oversee inventory, ordering, and training of staff.
• Enforce company procedures and safety regulations.
• Ensure a clean, welcoming store environment and equipment operation.

Skills

ServSafe Certification

Restaurant management

Customer service management

Food and beverage knowledge

Leadership and people skills

Food service equipment knowledge

Troubleshooting

Job description

Our customers can find fresh food, healthy snack choices, and helpful employees. We strive to serve our local communities through kind and clean in-store service and community involvement. Enmarket is passionate about bringing healthy options to our customers and promoting healthy initiatives. We have 128 locations across Georgia, North Carolina, and South Carolina and we are continuing to grow, which means new career opportunities! Enmarket is looking for fresh and friendly faces to help us enrich life. If you are customer service oriented and highly motivated with a positive attitude, we hope you’ll consider joining our team.

Food Service Manager

If you have a good attitude, like working with people and are ready to work hard, you have come to the right place. We are committed to hiring quality people and taking good care of them so they will take good care of our customers. Customers visit our stores for much more than a good value on gasoline and products; they come for the value of a warm smile and courteous welcome.

GENERAL SUMMARY

The Food Service Manager is responsible for maximizing the Store's Food Service sales, delivering and inspiring excellent customer service, maintaining our quality and safety standards, effectively managing inventory and controlling cost. The ability and desire to build and motivate a high performing team is also required.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Workforce Management and Development Responsible for the daily operation of all Food Service Areas, including, Made to Order Food, Commissary Food, Bakery, and Dispensed Beverage (coffee, fountain, & slush), including self-service, Full-service.
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity, and identify and coach up specialists for specific areas within the food service operation.
• Ensure compliance with our food safety standards.
• Control operational costs effectively moderate waste and lost sales.
• Order and maintain proper inventory levels for goods, supplies, kitchen utensils and cleaning products
• Train new and current employees on proper customer service practices
• Recruit, hire and train new employees as needed.
• Enforce all company procedures and protocols.
• Other Store tasks as assigned by Store Manager.
• Customer Service Provide the best customer experience to every customer Greet every customer with a smile and sincere greeting Suggest possible purchases to the customers and promote specials Assume full responsibility for the execution of Nouria's customer service program at the site level
• Safety & Station Appearance Responsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers.
• Assure that all site employees are adequately trained on safety policies and procedures and maintains adequate controls to verify compliance to these
• Assure all environmental and hazardous material regulations are strictly enforced
• Maintain safety and security of the store and document any accidents or incidents that occur
• Manage the maintenance of the customer environment inside and around the perimeter of the store
• Operate all assigned equipment safely and efficiently support implementation of the Nouria Safety and Health program
• Promptly Report and investigate workplace accidents, injuries, incidents, or illnesses involving employees within the location
• Complete the new employee safety orientation procedure with all new or transferred employees working at the store
• Regularly inspect stores in your area of responsibility for workplace hazards and initiate corrective action immediately
• Encourage employees to report unsafe conditions or work practices and initiate corrective action
• Promote a quick return to work for employees under your supervision

QUALIFICATIONS

• ServSafe Certification
• Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role
• Proven customer service experience as a manager, with proven track records for problem solving.
• Extensive food and beverage knowledge
• Strong leadership, motivational and people skills
• Working knowledge of food service and coffee equipment
• Ability to troubleshoot minor problems.

PHYSICAL REQUIREMENTS

• Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities
• Performs other related duties as required
• Must be able to lift up to 50 pounds at times
• Must be able to traverse and access all areas of the store
• Prolonged periods sitting at a desk and working on a computer
• Prolonged periods of standing

Enmarket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

I If you are looking to start a career or grow and develop your skills, Enmarket is the perfect place to work! We want you to achieve your goals, have a defined career path and a rewarding work environment. Whether you're looking for a part time, store management or a corporate role, we are excited that you are looking to join our team!