Food Service Manager (55k - 75k annually)

Page Mechanical Group, Inc.; Pontiac (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Food Service Coordinator to lead and enhance food service operations. This role involves supervising a team, ensuring food safety, and maintaining high-quality service standards. The ideal candidate will demonstrate exceptional customer service skills and the ability to coach team members for their professional growth. Join a dynamic environment where your leadership can make a significant impact on daily operations and customer satisfaction. If you are passionate about food service and team management, this opportunity is perfect for you.

Qualifications

• Experience in food service management and team supervision.
• Strong knowledge of food safety practices and customer service.

Responsibilities

• Coordinate daily food operations and maintain quality standards.
• Supervise team members and provide coaching for growth.

Skills

Customer Service

Communication Skills

Teamwork

Conflict Resolution

Food Safety Knowledge

Education

High School Diploma

Culinary Arts Degree

Job description

Summary

Coordinates food service activities of establishment by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

1. Exhibit the Wally's culture and hold each team member accountable to those same standards.
2. Provide each team member coaching and assist in evaluations. Give each team member a path to grow with the company.
3. Maintain and coordinate daily food operations to include cold food prep, bakery, made to order, meat carving, jerky, and beverage station.
4. Food safety is a top priority and must be coached daily with all food service team members. Ensures all necessary food safety forms are properly used including temperature charts and cleaning charts.
5. Work directly with inventory manager to ensure cross merchandised food products are stocked and displayed properly.
6. Estimates food and beverage costs and requisitions or purchases supplies.
7. Inspects food and food preparation to maintain quality standards and sanitation regulations.
8. Investigates and resolves food quality and service complaints.
9. Reviews financial transactions and monitors budget to ensure efficient operation, and to ensure expenditures stay within budget limitations.

Supervisory Responsibilities

Directly supervises various team members. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Reports to store manager.

Competencies

1. Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
2. Communications: Expresses ideas and thoughts verbally and in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
3. Cooperation: Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
4. Managing Customer Focus: Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
5. Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
6. Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
7. Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written