Food Service Lead: Line Supervisor & Customer Experience

Aramark; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Aramark is seeking a Food Service Worker in Grand Rapids to assist with food preparation, portioning meals, and serving customers. You will learn on the job under supervision, contribute to a positive guest experience, and support daily operations in a fast-paced environment.

The role emphasizes teamwork, reliability, and a can-do attitude, with opportunities to gain skills across concessions, catering, and events. Training may be provided on-site to meet our service goals.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong leadership and supervisory abilities.
• Ability to work well in a team.
• Serve Safe Certification required.
• Ability to follow detailed written and verbal instructions.
• Food service experience preferred.
• Requires frequent lifting/transporting hot food items.
• Ability to work inside kitchen area, interact with heated equipment, steam, loud noise, chemicals and other at risk conditions.

Responsibilities

• Lead all aspects of and assist in preparation of food items for the day and dating products.
• Coordinate and assist in setting up and breaking down stations designated by the manager.
• Cook and otherwise prepare foods according to recipes and directions.
• Responsible for use of accurate portions when preparing and serving items on the line.
• Maintain daily temperature logs.
• Responsible for taking samples of all food items on the line prior to serving the customers.
• Alert management and pull food items that do not meet quality expectations.
• Complete opening and closing station checklists.
• Greet customers as they approach and leave the serving line.
• Ask customers about the quality of their service and handle any complaints while maintaining a positive attitude and smile.
• Coordinate and assist in maintaining a clean work station (including floors, work areas, equipment, walls, refrigerators, and meat blocks).
• Ensures that all work areas and serving utensils are cleaned and sanitized
• Responsible for accurate disposal of waste from the service line
• Transfers supplies and equipment between storage and work areas by hand or by cart.
• Assist with daily safety observations and report safety hazards discovered in the location to management immediately
• Cross-train in areas as the need arises
• Able to work in concessions, catering, and special events required by your manager
• Perform task as requested by your manager on a weekly, bi-weekly, or monthly basis
• Completion of any task requested by a supervisor or member of the Aramark management team.
• Lead all aspects of and advise the employees working on the line to ensure timely and effective service of the customers. Request support from utility workers for sanitation issues of the line as needed.

Skills

Customer service

Leadership

Teamwork

Follow instructions

Education

Serve Safe Certification

Tools

Kitchen equipment knowledge

Job description

Aramark is seeking a Food Service Worker in Grand Rapids to assist with food preparation, portioning meals, and serving customers. You will learn on the job under supervision, contribute to a positive guest experience, and support daily operations in a fast-paced environment.

The role emphasizes teamwork, reliability, and a can-do attitude, with opportunities to gain skills across concessions, catering, and events. Training may be provided on-site to meet our service goals.