Food Service Lead

191 Aurora Medical Center of Oshkosh, Inc.; Oshkosh (WI); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Educational Assistance Program

Job summary

Advocate Health is seeking a Food Service Lead in Oshkosh, WI to oversee daily operations of the Food Service Team at the AMC Oshkosh facility. You will guide cooks, diet office staff, and production workers to ensure high-quality meals for patients and staff.

The role requires a High School diploma or GED with supervisory healthcare experience. Certifications in ServSafe and HACCP are preferred, with CPDH and allergen licensing as applicable.

Qualifications

• High school diploma or GED with 3–4 years of lead/supervisory experience in healthcare.
• ServSafe and HACCP knowledge or certification.
• CPDH certification if working within Chicago city limits.
• ServSafe Allergens certification.

Responsibilities

• Lead daily operations of the Food Service Team (cooks, production, diet office, food service workers).
• Assign staff, monitor schedules, and adjust to workload demands.
• Demonstrate teamwork, safety, and service-minded behavior for the team.
• Participate in peer interviewing and hiring recommendations.
• Train team members in food production, sanitation, and safety procedures.
• Ensure recipes, production sheets, and temperature logs are followed and maintained.
• Maintain proper receiving and storage of food per Board of Health standards.
• Conduct daily safety and sanitation inspections and take corrective action.
• Communicate performance feedback and lead the team throughout the day.
• Contribute to QMS/PI program by recording temperatures and documenting quality indicators.

Skills

Team supervision

Leadership

Communication

Food safety awareness

Education

High school diploma or GED

Tools

POS systems

Job description

Department

11903 AMC Oshkosh - Food and Nutrition

Status

Full time

Benefits

Eligible: Yes

Hours Per Week

40

Schedule Details/Additional Information

Rotates between first and second shift, available on holidays and weekends as needed. Assist in Fond du Lac as needed

Pay Range

$20.80 - $31.20

Major Responsibilities

• Lead and oversee daily operations of the Food Service Team, including cooks, diet office, production, and food service workers.
• Assign and monitor staff assignments, ensuring schedules meet departmental workload demands and adjust as needed.
• Demonstrate enthusiasm, teamwork, quality work, safety, and positive service-minded behavior to set an example for team members.
• Participate in peer interviewing for new team members and make hiring recommendations.
• Assist in training team members in food production, sanitation standards, and safety procedures.
• Ensure production team members follow recipes, complete production sheets, and maintain cooling and temperature logs.
• Ensure all food is received and stored according to Board of Health standards.
• Conduct daily safety and sanitation inspections, taking corrective action as needed.
• Maintain communication with team members about job performance and lead work alongside them, providing guidance throughout the day.
• Participate in the QMS/PI program, recording daily temperatures, monitoring quality improvement indicators, and maintaining documentation.

Licensure, Registration, and/or Certification Required

• Current or within 6 months: State of Illinois or Wisconsin Department of Public Health Food Service Manager Sanitation License.
• SERV Safe Certification and CPDH Certification if working within Chiago city limits.
• ServSafe Allergen License

Education Required

Minimal High School Diploma or GED with 3-4 years working in lead/supervisory role, healthcare environment.

Experience Required

Minimal High School Diploma or GED with 3-4 years working in lead/supervisory role, healthcare environment. POS and cash handling experience

Knowledge, Skills & Abilities Required

• Principles and practices of effective team member supervision including development, team building, leadership, motivation, and communication
• ServSafe and Hazard Analysis Critical Control Point (HACCP) including food safety, food handling, and sanitation procedures
• Must be able to oversee the production and serving of food to fit patient population.
• This includes knowledge of allergies and specialized diets to meet the developmental feeding needs of children through adults.
• Knowledge of IDDSI (International Dysphagia Diet Standardization Initiative and can distinguish the various levels of texture and modified foods- ability to train this to the department team members including the cooks, trayline workers, cafeteria workers and diet office representatives.
• Excellent interpersonal and communication skills to interact efficiently with hospital staff, patients, and their families.
• Conduct bedside patient rounds to find out if the FNS department is providing the patient with excellent service.
• Performs service recovery as needed.
• Principles and practices of effective team member supervision including development, team building, leadership, motivation, and communication

Physical Requirements and Working Conditions

Ability to work under stressful and difficult situations. Ability to work flexible hours and days, including evenings, nights, holidays and weekends. Ability to work as a team member. Ability to complete numerous simultaneous projects within the given time constraints. Ability to respond quickly to peak service demands. Ability to motivate and lead people to accomplish tasks. Ability to analyze situations and develop workable plans to resolve them. Ability to see the “entire picture” and manage accordingly. Excellent attendance and punctuality. Highly skilled in operational and personnel management problem solving. Position requires standing, bending and heavy lifting. This requirement supersedes any previous lifting requirement effective 08/01/2014. Ability to lift up to 35 pounds without assistance. For lifts over 35 pounds, lifting equipment is expected to be used or lift with at least one other associate when available. Unique lifting/movement situations will be assessed on a case-by-case basis. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care.