Food Service Host - Full Time - Day

Hackensack Meridian Health; Edison (NJ); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is seeking a Food Service Host to support patients with tray delivery and room service guidance in a hospital setting. You will help patients navigate the menu options, coordinate with kitchen and staff to ensure timely tray delivery, and maintain a clean and sanitary work area.

The role emphasizes courteous patient interactions, adherence to dress code, and accurate entry of menu selections using CBORD.

Qualifications

• High School diploma or GED required.
• Basic computer skills required.

Responsibilities

• Assists patients with room service and menu selection.
• Delivers trays and assists with meal service.
• Provides courteous, professional communication to patients and staff.
• Follows proper hygiene, safety, and sanitation procedures.
• Uses CBORD to enter menu selections and track tray delivery.

Skills

Customer service

Basic computer skills

Education

High School diploma or GED

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Host is the main customer service representative from the Food Services Department to the patient. The Host is responsible for tray delivery and service as well as assisting patients to communicate with the Food Service Department. The Host orients patients to room service, assesses the level of participation in room service, and helps to guide the patient through the menu selection process.

A day in the life of a Food Service Host at Hackensack Meridian Health includes

• Understands the parameters for the diet orders, restrictions, and allergies ordered for the patient and how to correctly administer the proper diet order through selections. Reviews all notes or requests documented for a patient prior to taking menu selections. Follows patient identification when administering a tray or food item to a patient and follows proper hand hygiene when entering a patient room.
• Works to provide the ultimate customer experience for our patients. This includes coordinating with kitchen and office staff to ensure proper and timely tray delivery, thorough and correct explanation of our menu options, ensuring all patients are fed during appropriate meal times, proper delivery of tube feeding and snacks as needed, assisting with tray set up and appropriately solving any patient issues that may arise.
• Communicates in a calm, pleasant, professional manner at all times to both patients and co-workers. This includes following designated patient scripts, either in person or on the telephone, properly introducing yourself when entering a patient room with an explanation of your position, correctly explaining Bedside Bistro program to new admissions, reviewing patient menu selections as needed, and being able to explain menu items with suggestions as requested.
• Represents department accordingly including adherence to dress code and personal hygiene. Completing all cleaning and sanitation assignments. Maintains the patient food refrigerator on the unit; which includes recording daily temperatures, cleaning/sanitizing interior of refrigerator, maintaining, rotating and documenting daily par stocks. Cleaning and sanitizing food carts at the end of each shift and maintaining an overall cleanly work environment.
• Able to access CBORD to correctly enter in menu selections for the patient within the appropriate diet parameters. Also able to accurately put in the time of delivery and any additional requests noted. Capable to access the notes section in CBORD and look up ingredients as needed. Timely enters in tray monitor when a tray has been delivered.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Education, Knowledge, Skills and Abilities Required

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Basic Computer Skills

Education, Knowledge, Skills and Abilities Preferred

• Food service experience.
• Customer service experience.

Minimum rate of $17.57 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to

Labor Market Data Compensation is benchmarked against market data to ensure competitiveness.

Experience Years of relevant work experience.

Education and Certifications Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.

Skills Demonstrated proficiency in relevant skills and competencies.

Geographic Location Cost of living and market rates for the specific location.

Internal Equity Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.

Budget and Grant Funding Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package,

• health
• dental
• vision
• paid leave
• tuition reimbursement
• retirement benefits