Food Service & Guest Experience Associate

IKEA; Charlotte (NC); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Generous paid time off

WiselyPay

Paid parental leave

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount

Meal deal

Referral bonus

Pet insurance program

Education assistance and learning

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans

Inclusive work environment

Job summary

IKEA is hiring a Food Service Team Member in Charlotte, NC to deliver excellent customer experiences in our IKEA Food marketplace. You will prepare and maintain menu items, handle transactions, and ensure food safety and cleanliness in a high-volume retail setting.

Open full-time position with 34–40 hours weekly; candidates should have 2+ years in customer-facing roles and food handler certification within 30 days. Benefits include PTO, parental leave, and co-worker discounts.

Qualifications

• Minimum 2 years related experience.
• Experience in a high-volume customer facing environment preferred.
• Experience in a high-volume retail environment with knowledge of basic merchandising and selling concepts preferred.
• Food Handler Certification and/or Food Handler Card (as required by local jurisdiction) required within 30 days of employment.

Responsibilities

• Prepare and maintain IKEA Food menu items according to the IKEA Food concept. Adhering to food handling, health, and sustainability standards.
• Respond to customer inquiries to support informed purchases and process sales transactions accurately and efficiently, adhering to cash handling policies.
• Maintain equipment operation through adherence to operating guidelines, troubleshooting breakdowns, and conducting preventive and cleaning maintenance.
• Maintain a clean supply of dishes, silverware, cooking utensils, pots, pans, and trays that comply with Food Safety Standards.
• Ensure the cleanliness and organization of dining and play areas.
• Manage the Swedish Food Market by overseeing merchandising, pricing, stock rotation, and the cleaning and sanitization of sampling equipment and areas.
• Ensure accurate and timely price communication across all food solutions, including digital platforms, menu boards, and shelf tags.
• Maintain supply rotation and stocking in all IKEA Food solutions, adhering to First In, First Out (FIFO), expiration dates, and sustainability standards.
• Implements IKEA Food policies and procedures for goods receiving and monthly inventory.
• Adhere to safe food handling, workplace safety, hygiene, and sanitation regulations, promptly reporting concerns to managers.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Skills

Customer service

Cash handling

Job description

IKEA is hiring a Food Service Team Member in Charlotte, NC to deliver excellent customer experiences in our IKEA Food marketplace. You will prepare and maintain menu items, handle transactions, and ensure food safety and cleanliness in a high-volume retail setting.

Open full-time position with 34–40 hours weekly; candidates should have 2+ years in customer-facing roles and food handler certification within 30 days. Benefits include PTO, parental leave, and co-worker discounts.