Food Service Call Center Associate

Allegheny Health Network; Erie (Erie County); On-site; USD 28,000 - 40,000; Part time

Job summary

Join a leading healthcare organization as a Food Service Call Center Associate. You will assist patients with their menu selections, ensuring compliance with dietary guidelines, while using your strong math skills and CBORD training. This entry-level part-time position offers an excellent opportunity to begin a career in the healthcare sector.

Qualifications

• High School diploma or GED is required.
• CBORD training and knowledge needed.
• Strong math skills necessary.

Responsibilities

• Assist patients with menu selection and compliance with therapeutic diets.
• Answer phone calls to assist with menu selection and food handling.
• Ensure proper food handling and storage techniques.

Skills

Strong math skills

Education

High School/GED

CBORD training

Job description

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Company

Allegheny Health Network

Job Description

GENERAL OVERVIEW

Assists patients with menu selection process to ensure patients receive appropriate nutrition related items. Enter tube feeding orders in accordance with diet order and usage. Set up TIM with iPhones.

Essential Responsibilites

• Answer phone calls from patients and nursing staff to assist with menu selection in compliance with therapeutic diets as appropriate. Assist patients with carbohydrate counting, fluid restrictions, and other parameters of Medical Nutrition Therapy as necessary. Edits and enters selections into the computer system and verifies physician/physician extender order. Enter tube feeding orders in accordance with diet order and usage. Set up TIM with iPhones.
• Utilizes proper food handling and food storage techniques when assembling patient trays and receiving, rotating, and storing food. Delivers and retrieves food carts and ensures that patient trays are delivered in accordance with the tray delivery system.
• Support cleaning pots and pans at sink area.
  
  

Qualifications

Minimum

• High School/GED
• Requires CBORD training and knowledge
• Strong math skills
  
  

Disclaimer The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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