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Food Service Associate II
Children's National Medical Center
Washington (District of Columbia)
On-site
USD 37,000 - 74,000
Full time
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Job summary
Children's National Medical Center is seeking a Food Service Associate II responsible for serving in the cafeteria and maintaining customer stations. This full-time role requires a high school diploma and at least one year of food service experience, emphasizing customer service and safety practices. Join us to ensure quality food delivery and a positive dining experience for our diverse community.
Qualifications
- 1 year of food service experience with direct customer service required.
- Ability to follow written and verbal instructions.
- Knowledge of safety procedures and practices in food handling.
Responsibilities
- Serve, assist, and maintain customer stations in the cafeteria service area.
- Prepare, portion, and inventory deli food items.
- Communicate food quality and availability issues to management.
Skills
Education
Job description
Job Description - Food Service Associate II (250001JQ)
Job Description
Food Service Associate II - ( 250001JQ )
Description
Description The Food Service Associate II will serve, assist, maintain and re-supply customer stations in the cafeteria service area including but not limited to deli, Grille and hot line, as assigned. Prepare, portion and inventory deli food items. Assist customers.
Qualifications
Qualifications Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
1 year Food service experience with direct customer service (Required)
Required Skills/Knowledge
Basic Calculations, (Addition, Subtractions, Multiplication and division).
Ability to comprehend both written and verbal instructions.
Ability to communicate to a diverse customer service population.
Ability to restock service area as needed with minimum supervision.
Demonstrates knowledge of safety procedures and practices.
Functional Accountabilities
Customer Service and Professionalism
- Greet customers appropriately and show willingness to meet their needs.
- Wear Employee Identification badge in a manner seen and readable by all customers.
- Readily know daily menu and cafeteria information to inform customers.
- Maintain a professional image by adhering to department uniform guidelines.
- Regularly adhere to department work schedules.
- Adhere to all departmental policies and procedures.
- Set up line with appropriate utensils.
- Follow plan-a-gram and line up instructions.
- Restock food and supplies neatly and safely according to department guidelines.
- Complete daily production needs as assigned.
- Communicate to management all food quality and availability issues, equipment status, customer and staffing issues.
- Communicate to management unresolved customer service issues within 24 hrs.
- Complete quality control documentation as assigned.
- Make sandwiches, salads and deli items on request and/or as assigned; prepare bulk deli items as assigned.
- Assist in grille or catering pre-preparation as needed; portion appropriate amounts of food.
- Set up deli-bar per plan-a gram.
- Maintain and monitor all food item temperatures.
- Follow established food-handling practices according to department guidelines.
- Store and label food and supplies.
- Maintain department, hospital and regulatory agency standards.
- Clean work area according to department guidelines.
- Complete special cleaning assignment within target time.
- Use chemicals appropriately , and store chemicals in the appropriate manner .
Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
- Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
- Demonstrate collaborative and respectful behavior
- Partner with all team members to achieve goals
- Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
- Contribute to a positive work environment
- Demonstrate flexibility and willingness to change
- Identify opportunities to improve clinical and administrative processes
- Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
- Use resources efficiently
- Search for less costly ways of doing things
Safety
- Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Position Status : R (Regular) - FT - Full-Time
Shift : Variable
Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here:Know Your Rights Pay Transparency Nondiscrimination Poster.
Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.
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