Food Service - Associate

SSA Consulting Group; Los Angeles (CA); On-site; USD 21,000 - 29,000; Full time

Job summary

SSA Group is hiring a Food Service Associate in California. You will assist in daily operations, prep, and guest service to ensure a memorable experience. The role emphasizes safety, cleanliness, and adherence to company procedures while supporting restaurant teams and handling guest feedback.

This position offers chances to grow within a diverse, equal-opportunity environment and to contribute to high standards of service in a fast-paced setting.

Responsibilities

• Perform SSA EXTRA Guest Service steps to create a memorable guest experience.
• Support restaurant prep (FOH and line) for daily operations.
• Meet daily quick service, safety, quality, availability, merchandising and guest service standards.
• Record safety logs including food temperatures, rotation and waste as needed.
• Maintain proper uniform, hygiene, hand-washing and glove use.
• Uphold SSAFE work environment by following SSAFETY rules.
• Follow daily prep and items lists as assigned.
• Assist operations in assigned role and support gaps as needed.
• Respond promptly to guest feedback and report to supervisor to prevent repeating issues.
• Communicate issues to Restaurant Supervisor or Food Operations Manager regarding service or quality.
• Stay knowledgeable about all menu items, prices and specials for guests.
• Perform other tasks as deemed necessary.
• Keep a clean, safe and organized work environment.
• Demonstrate understanding of company policies and procedures.
• Contribute to a clean and welcoming guest experience through sanitation practices.

Job description

Who are we

At SSA, we believe our work matters because the people do. For more than 50 years, we've helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters.

Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders are promoted from within, reflecting our commitment to investing in people and creating opportunities to succeed.

Position Title: Food Service Associate

Reports to: Food Service Supervisor (if applicable) and/or Food Service Operations Manager(s)

Responsibilities

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Supports restaurant prep (FOH and line) for daily operation.
• Meets daily quick service, food service, safety and quality, availability, merchandising and guest service standards.
• Participates in safety logs including food temperatures, rotation and waste as necessary.
• Ensures proper uniform, hygiene, hand-washing and glove use with self.
• Maintains a SSAfe work environment by abiding to all SSAFETY rules.
• Follows through daily prep and items lists, as assigned.
• Actively helps to support operation in assigned role, supporting holes as necessary.
• Actively and efficiently responds to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigate against further occurrence.
• Communicates up to the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality.
• Remains knowledgeable of all menu items, prices and specials for sharing with guests.
• Perform other tasks as deemed necessary.
• Maintains a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" documentfor more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.