Food Service Assistant - Retail - Night

FirstHealth of the Carolinas; Pinehurst (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

FirstHealth of the Carolinas is seeking a Food Service Assistant in Pinehurst, NC to assist in food preparation and delivery while supporting kitchen operations. Candidates should have a high school diploma and preferably previous food service experience.

The role emphasizes excellent customer service and requires a flexible schedule, including weekends and holidays. Exposure to various working conditions, including potential risks from food handling, is present.

Qualifications

• Previous food service experience preferred.
• Strong customer service skills are essential to job function.

Responsibilities

• Assist in food preparation and delivery as well as supporting the kitchen and dining areas.
• Ensure that all temperature logs for their station are complete per requirements.
• Show respect and courtesy for all patients and customers by listening attentively.

Skills

Customer service skills

Strong communication skills

Reading and writing skills

Education

High School Diploma

Job description

Overview

FirstHealth of the Carolinas is a nationally recognized health care system located in central North Carolina. Comprised of four hospitals with more than 600 beds, the system also offers leading-edge heart care in the Reid Heart Center, the area’s only dedicated heart and vascular center. Our growing health system has more than 6,200 employees serving in more than 75 locations throughout a 15-county service area. In addition, FirstHealth has received numerous accolades for its patient care and outcomes, including recognitions from Healthgrades, U.S. News & World Report, and Becker's Healthcare.

Assist in food preparation and delivery as well as supporting the kitchen and dining areas.

Responsibilities

• Uses an appropriate problem-solving approach to plan services.
• Ensures that each station on the hotline is set up to proper specifications prior to meal period.
• Ensures that all temperature logs for their station are complete per requirements.
• Provides services with consideration of the recipient’s needs.
• Recognizes that departmental success is measured against its capacity to provide sound customer service.
• Shows respect and courtesy for all patients and customers by listening attentively, showing concern for customer needs, directing customers to appropriate resources, assisting with problem resolution, and following up to ensure customer needs have been met.
• Understands and demonstrates excellent customer service behaviors to internal and external customers.
• upplies correctly.
• Follows proper policies and procedures concerning use of all equipment throughout department.
• Consistently uses all equipment used as the manufacturer intends, and defects are reported promptly following department procedure.
• Uses appropriate safety and infection control measures.
• Practices all implemented procedures to maintain a sanitation level above and beyond all JCAHO, OSHA, HACCP, local, state, and federal regulations.
• Complies as directed in the event of a foodborne illness, ensuring the safe and sanitary storage of all foods during, between, and after each meal.
• Teaches, directs, advises, or informs others in an appropriate manner.
• Actively participates in all training opportunities in food production, safety, sanitation, and hospital policies and procedures.
• Actively participates in all training, education, and other requirements for JCASHO, OSHA, HACCP, local, state, and federal regulations.
• Attends 90% of monthly department meetings over a 12 month period.
• Reports and records information appropriately.
• Records food temperatures prior to each meal period as directed by the production manager.
• Records temperature of the dish machine prior to each use.

Qualifications

High School Diploma Preferred.

Previous food service experience preferred.

Additional Skills

• Strong reading, writing, and communication skills.
• Strong customer service skills are essential to job function.

Working Conditions

• Potential risk of exposure to communicable diseases and/or blood/body fluids.
• Exposure to hazardous chemicals and/or cleaning agents.
• Weekend, holiday, and/or rotating shifts and/or positions.
• Institutional kitchen operation, tray line service.
• Exposure to a wide range of temperatures.

Physical Requirements

• Ability to lift 40 pounds.
• Ability to withstand excessive standing, bending, walking, and reaching.
• Sound flexibility, manual dexterity, and hand/eye coordination are essential to job function.