Food Service Assistant Manager

Nouria; Berkley (MA); On-site; USD 20,000 - 28,000; Full time

Job summary

Nouria Energy Corporation is hiring a Food Service Assistant Manager in Berkley, MA. This role focuses on maximizing in-store Food Service sales, delivering exceptional customer service, and maintaining safety and quality standards. You will lead a high performing team across Made to Order, Bakery and beverage areas, while managing inventory and training staff.

Starting rate is $17.50 per hour. The position requires strong people skills, food service knowledge, and the ability to troubleshoot

Qualifications

• ServSafe certification a plus.
• 2) Experience as a shift lead or supervisor in food service.
• 3) Proven customer service experience with problem solving.
• 4) Proficient food and beverage knowledge.
• 5) Computer literate; familiarity with coffee equipment.

Responsibilities

• Oversee daily operation of Food Service Areas including Made to Order, Commissary, Bakery and Dispensed Beverage.
• Respond efficiently to customer complaints and train staff on service standards.
• Organize and supervise shifts; manage inventory levels for goods, supplies and equipment.
• Train new and current employees on customer service practices.
• Enforce all company procedures and safety protocols.
• Provide the best customer experience; greet customers with a smile and upsell specials.
• Ensure safety, cleanliness and compliance with Nouria health program.
• Maintain safety and security of the store and report incidents.
• Operate equipment safely and participate in store maintenance.

Skills

Shift lead

Supervisory experience

Customer service

Food knowledge

Computer literacy

People skills

Coffee equipment

Troubleshooting

Job description

## Food Service Assistant ManagerApplylocations: Berkley, MAtime type: Full timeposted on: Posted Todayjob requisition id: R27378**Nouria Energy Corporation** is a multi-generational family-owned wholesale fuel distributor, convenience store operator and car wash operator in New England. Our wholesale and retail fuel businesses are multi-branded, which includes Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and multiple unbranded brands. Our wholesale operations supply branded and unbranded fuel to 300+ locations across New England and New York. We are ranked within the top 50 largest convenience store chains in the country, operating 150+ company-operated locations throughout New England and ranked within the top 10 largest car wash chains in the countryIf you have a good attitude, like working with people and are ready to work hard, you have come to the right place. We are committed to hiring quality people and taking good care of them so they will take good care of our customers. Customers visit our stores for much more than a good value on gasoline and products, they come for the value of a warm smile and courteous welcome.**GENERAL SUMMARY**The Food Service Assistant Manager is responsible for maximizing the Store’s Food Service sales, delivering, and inspiring excellent customer service, maintaining our quality and safety standards, and effectively managing inventory. The ability and desire to build and motivate a high performing team is also required.**PRINCIPLE DUTIES AND RESPONSBILITIES:****Workforce Management and Development*** Responsible for the daily operation of all Food Service Areas, including, Made to Order Food, Commissary Food, Bakery, and Dispensed Beverage (coffee, fountain, & slush), including self-service, full-service and drive up.* Respond efficiently and accurately to customer complaints* Organize and supervise shifts* Order and maintain proper inventory levels for goods, supplies, kitchen utensils and cleaning products* Train new and current employees on proper customer service practices* Enforce all company procedures and protocols.**Customer Service*** Provide the best customer experience to every customer* Greet every customer with a smile and sincere greeting* Suggest possible purchases to the customers and promote specials* Assume full responsibility for the execution of Nouria’s customer service program at the site level**Safety & Station Appearance*** Responsible for doing what is necessary to minimize the safety risks to employees, customers, and suppliers. Assure that all site employees are adequately trained on safety policies and procedures and maintains adequate controls to verify compliance to these* Assure all environmental and hazardous material regulations are strictly enforced* Maintain safety and security of the store and document any accidents or incidents that occur* Manage the maintenance of the customer environment inside and around the perimeter of the store* Operate all assigned equipment safely and efficiently* support implementation of the Nouria Safety and Health program* Promptly Report and investigate workplace accidents, injuries, incidents, or illnesses involving employees within the location* Complete the new employee safety orientation procedure with all new or transferred employees working at the store* Regularly inspect stores in your area of responsibility for workplace hazards and initiate corrective action immediately* Encourage employees to report unsafe conditions or work practices and initiate corrective action* Promote a quick return to work for employees under your supervision**QUALIFICATIONS:*** ServSafe Certification a plus* Proven work experience as a shift lead, supervisor, or similar role in food service* Proven customer service experience, with track record for problem solving.* Proficient food and beverage knowledge* Computer literate* Strong motivational and people skills* Working knowledge of food service and coffee equipment* Ability to troubleshoot minor problems.**PHYSICAL REQUIREMENTS:*** Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities* Performs other related duties as required* Must be able to lift to 35 pounds at times* Must be able to traverse and access all areas of the store* Prolonged periods of standingStarting Rate: $17.50Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.