Food Service Assistant, Barista - Starbucks at BCH

Boston Children's Hospital; Boston (MA); On-site; USD 21,000 - 23,000; Part time

Job summary

Boston Children's Hospital is seeking a part-time Starbucks Barista to provide prompt service, quality beverages and foods, and a clean, welcoming environment in a hospital setting.

You will follow health, safety and sanitation standards, prepare items per standard recipes, and support a positive Third Place experience for patients, families, and staff. The role requires a high school diploma or GED and at least 6 months of food service experience.

Qualifications

• High school diploma or GED required.
• 6 months of food service experience required.
• 6 months of Barista experience preferred.
• Starbucks Barista Trainer Certification within 6 months of hire required.

Responsibilities

• Provide beverages, food and products per standard recipes and presentation.
• Prepare items per recipes or customer requests with appropriate substitutions.
• Maintain a clean, organized workspace.
• Communicate needs to the supervisor to ensure smooth shift operations.
• Deliver courteous, responsive customer service and respond to needs.
• Follow cash handling, safety and security procedures.
• Acknowledge and recognize team achievements and maintain punctual attendance.
• Work flexible hours including mornings, evenings, weekends, nights and holidays.

Skills

Customer service

Barista skills

Food safety

Communication

Teamwork

Education

High school diploma

Job description

Position Summary/ Department Summary:

Creating the Starbucks Experience for the customers by providing them with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment within the hospital setting.

Key Responsibilities:

• Provide beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards. Follow health, safety and sanitation guidelines for all products
• Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Maintain a clean and organized workspace so that partners can locate resources and product as needed
• Communicate information to manager so that the team can respond as necessary to create the Third Place environment during each shift
• Deliver quality customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs
• Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
• Recognize and reinforce individual and team accomplishments by using existing organizational methods
• Maintain regular and punctual attendance
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
• Available to perform many different tasks within the store during each shift
• Maintain high levels of sanitation of all equipment by adhering to department policies and procedures, Health Dept. codes and J.C.A.H.O. regulations
• Contribute to a positive working environment and promote teamwork by taking an initiative to improve overall quality and exceed customer expectations. Maintain clear communication channels and constructive, sensitive relationships with co workers, supervisors, patients, customers, parents and all hospital staff

Education:

A high school diploma/GED and 6 months of previous food service experience is required. 6 months of Barista experience is preferred.

Experience:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
• Anticipates customer and store needs by constantly evaluating environment and customers for cues
• Customer service skills with ability to exchange information on factual matters, schedule appointments, greet visitors, explain hospital policies, and/or relay messages to appropriate personnel
• Requires courtesy and tact when dealing with patients, visitors and/or hospital employees
• Rotating Weekends-- morning and evenings 32 hours a week (Part time)

Certifications:

• Starbucks Barista Trainer Certification required within 6 months of hire
• ServSafe Certification; MA Allergen Training or AllerTrain Manager Certification is preferred

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.