Food Service Ambassador

Avera-Healt; Sioux Falls (SD); On-site; USD 25,000 - 30,000; Full time

Job summary

Avera McKennan Hospital is seeking a patient meal service associate to provide excellent service, deliver meals, and liaise with departments on diet orders. You will use the food service software to record orders and ensure accurate meal delivery, while upholding CARE standards and patient confidentiality.

The role requires basic knowledge of food production, nutrition, and therapeutic diets, plus the ability to work a rotating shift including weekends and holidays.

Qualifications

• High School or GED equivalent; 1–3 months related experience or training, or an equivalent combination.
• Previous food service experience preferred.
• Ability to work the stated hours and communicate effectively with others.

Responsibilities

• Provide excellent customer service for patient meals and snacks.
• Record patient and guest meal orders using the food service software.
• Coordinate with diet orders and other departments regarding meals.
• Deliver meals to patient rooms in a timely manner and assist with meal setup.
• PICK up trays after meals and document intake in the EMR.
• Maintain safety, sanitation, and temperature logs per guidelines.

Skills

Customer service

Communication

Teamwork

Food service knowledge

Education

High School or GED Equivalent

Tools

Food service software

EMR system

Job description

Location:Avera McKennan HospitalWorker Type:RegularWork Shift:Rotating days/evenings/nights/weekends/holidays (United States of America)Pay Range:The pay range for this position is listed below. Actual pay rate dependent upon experience.$18.00 - $22.00Position HighlightsMonday- Friday 6:45am-7:15pm, 48 hoursEvery other weekend/ holidayFood service and computers knowledge a must!You Belong at AveraBe part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.A Brief OverviewProvides excellent customer service utilizing the Avera CARE standards when assisting patients with meal ordering, delivering meals and snacks, and acting as a liaison to other departments regarding patient meal services.What you will doDemonstrates knowledge and application of the food service software system utilized for recording patient and guest meal orders.Communicates with the staff/other departments frequently regarding diet orders, situations, patient concerns and patient requests and reports feedback in a timely fashion to the patient.Demonstrates basic knowledge of food production, nutrition and therapeutic diets.Delivers meals and/or food items into patient rooms in a timely and appropriate manner.Assists patients with meal set-up as necessary to include, but not limited to, opening containers, placing items within reach, obtaining missing / extra food items, etc.Picks up trays after the patients have completed their meals. Records meal and fluid intake in the electronic medical record.Completes documentation of stocked food items to track food cost. Completes assigned daily cleaning including but not limited to individual work area and storage areas.Strict adherence to safety and sanitation standards, including but not limited to: simple food preparation, food storage, transporting items from the kitchen to various areas and meal service. Records food and equipment temperatures as needed by Health Department, Joint Commission, OSHA guidelines or as may be needed by law.Essential QualificationsThe individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.Required Education, License/Certification, or Work Experience:High School or GED Equivalent ; one to three months related experience and/or training; or an equivalent combination of education and experiencePreferred Education, License/Certification, or Work Experience:Previous food service experienceExpectations and StandardsCommitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.Promote Avera’s values of compassion, hospitality, and stewardship.Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.Maintain confidentiality.Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.Benefits You Need & Then SomeAvera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.PTO available day 1 for eligible hires.Up to 5% employer matching contribution for retirementCareer development guided by hands-on training and mentorshipAvera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].