Food Service Ambassador

125 Advocate Health and Hospitals Corporation; Illinois; On-site; USD 26,000 - 39,000; Full time

Job summary

125 Advocate Health and Hospitals Corporation is seeking a patient-focused Food Service Worker to coordinate meal service in the hospital setting. You will obtain meal orders, orient patients to room service, deliver meals, and support quality patient nutrition.

You will work with nursing and dietary staff to ensure accurate orders and timely service. The role requires excellent customer service, strong communication, and the ability to multitask while following safety and sanitation standards.

Qualifications

• 1 year of face-to-face customer service experience preferred.
• Strong knowledge of hospital food service operations.
• Excellent customer service and communication skills.

Responsibilities

• Acts as key contact between food and nutrition and the patient.
• Obtains patient meal orders via call center or bedside following scripting.
• Delivers meals and collects patient trays after meals.
• Ensures patient satisfaction with food items at delivery.
• Records meal intake and nutrition-related information as ordered by physicians.

Skills

Customer service

Food service knowledge

Communication skills

Multitasking

Teamwork

Job description

Department: Status: Full time Benefits Eligible: Yes Hours Per Week: 40

Schedule Details/Additional Information: First shift (typically 6:30am to 3:00pm or 7:00am to 3:30pm), Second shift (typically 3:30pm to 7:30pm or 4:00pm to 8:00pm). All shifts require rotating weekends and holidays.

Pay Range: $18.85 - $28.30

Major Responsibilities

• Acts as key contact person between food and nutrition and the patient.
• Obtains patient meal orders via call center or bedside following scripting and customer service standards.
• Provides patient with an orientation to Room Service and other department services including the patient menu, diet order, meal ordering process, guest services and how to speak with a dietitian.
• Delivers meals and collects patient trays after meals.
• Ensures satisfaction of patients with food items upon delivery.
• Records intake for patient calorie counts as ordered by physician or dietitian.
• Resolves any patients concerns.
• Document meal fluid intake for I & O.
• Receives and processes diet changes throughout the day, i.e. diet orders, patient admissions, cancellations, transfers, special physician orders such as tube feedings and supplements.
• Document in the patient card file regarding food allergies, intolerances, preferences, and food / drug interactions.
• Utilizes software to balance nutrients for the patient meal selections in accordance with the physician prescribed diet order and patient food allergies.
• Maintains Cbord patient information, runs missed meal and other reports.
• Reports quality issues to management and reports potential patient nutrition concerns to a registered dietitian.
• Generates multiple reports, modifies and communicates report information.
• Works with the Line expeditor to balance ticket flow.
• Loads and transports food carts.
• Delivers patient meal trays to patient rooms in accordance with established procedures.
• Delivers and stocks all nursing units and physician lounges.
• Effectively communicates all patient needs to the necessary departments including food and nutrition services and nursing services.
• Utilizes established safety and sanitation standards to ensure safe food handling techniques and prevent bacteria contamination.
• Follows all isolation precautions while delivering and collecting trays.
• Inventories and orders floor stock supplies on patient units.

Licensure, Registration, and/or Certification Required

None Required.

Education Required

No Formal Education.

Experience Required

Typically requires 1 year of experience in performing face-to-face customer service.

Knowledge, Skills & Abilities Required

• Strong knowledge in food service from within a hospital, restaurant or a related environment.
• Excellent customer service skills and communication skills to effectively interact with a variety of people.
• The ability to work in close cooperation with nursing personal is required.
• Ability to multitask, route calls, greet patients, place orders, and troubleshoot food related issues.
• Ability to read and understand written and oral communications.
• Must be self-directed, able to work independently and make decisions with minimal supervision.
• Ability to maintain a friendly and cheerful demeanor, reflecting the culture of healing.
• Excellent phone etiquette.
• Strong knowledge and understanding of food/drug interactions and food allergens.
• Good organizational and time management skills.
• Intermediate computer skills in Microsoft Office or similar products.
• Ability to use e-mail and internet.

Physical Requirements and Working Conditions

Operates equipment (i.e. dish-machine, tray line, garbage disposal, etc.) necessary to perform the job. Demonstrating ability to safely and effectively, utilize necessary power equipment. Stands walks and reaches above shoulders the majority of the workday as well as squats, bends, twists, kneels and climbs throughout shift. Must be able to: lift up to 40 lbs. from floor to a maximum 5 ft. lift and carry up to 40 lbs. at waist height a reasonable distance. Must be able to: push/pull with 20 lbs. of force. Working atmosphere also contains fumes, odors, and dust/dirt. floor, spices, etc. (Fumes are trucks, dust/dirt from storeroom or cleaning agents). May be exposed to mechanical, electrical and chemical hazards. Protective clothing must be worn as necessary. May be required to enter patient isolation rooms wearing appropriate coverings during meal service tray delivery and pick up. Will be exposed to sharp knives, other sharp cooking utensils, heat from ovens and other hazards in a kitchen environment. All candidates who apply to this job will receive an invitation to complete an AI Voice (phone/audio) screening. Participation is optional; consent and opt-out information will be provided. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care.

Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise.

It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs.

Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs.

Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation.

One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care